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Capcom: "PSN downtime costing us hundreds of thousands"

Capcom: "PSN downtime costing us hundreds of thousands"

The continued PSN downtime is costing Capcom 'hundreds of thousands', says the developer.

The continued PlayStation Network downtime is costing developers and publishers huge amounts of money and putting future projects at risk, according to Street Fighter developer Capcom.

Speaking on the Capcom Unity forums, Capcom's senior vice president Christian Svensson revealed that the continued PSN blackout was costing the company 'hundreds of thousands'.

'As an executive responsible for running a business, the resulting outage is obviously costing us hundreds of thousands, if not millions of dollars in revenue that were planned for within our budget,' said Svensson. 'These are funds we rely on to bring new games to market for our fans.'

'The hackers appear to be trying to 'punish' Sony for some perceived injustice, and they've been effective in that I suppose. But they're also punishing millions of other consumers and businesses which makes it impossible to be sympathetic to their cause.'

'As a consumer, I also play games online on PS3, which I can't do... and likely my personal information is also compromised. Secondly I like to buy things in the PlayStation store and that I can't do right now.'

Yesterday Sony revealed that PSN and related services may not be restored to full functionality until the end of the month.

Let us know your thoughts in the forums.

22 Comments

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Tris 10th May 2011, 11:51 Quote
Wait, what?
I thought the main issue here was not ongoing attacks, but the fact that Sony found gaping security holes in their service which they are now having to fix?
If so, the blame should lie just as heavily on Sony for their poor system design/testing.
Skiddywinks 10th May 2011, 11:51 Quote
Quote:
'As an executive responsible for running a business, the resulting outage is obviously costing us hundreds of thousands, if not millions of dollars in revenue that were planned for within our budget,'

An explanation would be nice. How the hell could it be costing Capcom possibly more than it is costing Sony? I don't know how much Sony are losing through the PSN being down (ignoring costs of getting it back up again, talking purely lost revenue etc), but I would be surprised if it was in the millions.
DriftCarl 10th May 2011, 12:09 Quote
sony are probably saving loads on bandwith costs :p
Zurechial 10th May 2011, 12:20 Quote
Quote:
Originally Posted by Skiddywinks
An explanation would be nice. How the hell could it be costing Capcom possibly more than it is costing Sony? I don't know how much Sony are losing through the PSN being down (ignoring costs of getting it back up again, talking purely lost revenue etc), but I would be surprised if it was in the millions.
Quote:
Originally Posted by Ars Technica
Mizuho Investors Securities analyst Nobuo Kurahashi estimated that Sony could be on the hook for $1.25 billion in lost business.

http://arstechnica.com/gaming/news/2011/05/billion-dollar-psn-outage-may-not-be-fully-remedied-until-may-31.ars

Scary figures.
CardJoe 10th May 2011, 12:26 Quote
Quote:
Originally Posted by Skiddywinks
Quote:
'As an executive responsible for running a business, the resulting outage is obviously costing us hundreds of thousands, if not millions of dollars in revenue that were planned for within our budget,'

An explanation would be nice. How the hell could it be costing Capcom possibly more than it is costing Sony? I don't know how much Sony are losing through the PSN being down (ignoring costs of getting it back up again, talking purely lost revenue etc), but I would be surprised if it was in the millions.

Who said it was costing Capcom more than Sony? Nobody.
alf- 10th May 2011, 12:34 Quote
i'd imagine the lost income is from lost sales, i can't really see PS3 games being high at the moment with all the publicity going around.

also i would imagine capcom is missing out on a lot of sold DLC.
kenco_uk 10th May 2011, 12:46 Quote
Quote:
Originally Posted by Zurechial
http://arstechnica.com/gaming/news/2011/05/billion-dollar-psn-outage-may-not-be-fully-remedied-until-may-31.ars
Quote:
Originally Posted by article

"As I have explained previously, creating a similar offering for the many countries within the SCEE region is a very complicated process," Nick Caplin, the head of communications for SCEE, wrote on the SCEE blog. "Each country has a different way of handling identity theft; some offer relatively sophisticated services whilst others are much more modest." More details on how Sony will navigate the complexity of this issue should be available early this week.

Scary figures.

Sounds like, 'you fine us, you get nothing'.
Woodspoon 10th May 2011, 13:51 Quote
In other words.
"Hi, we're Capcom, remember us? we're just after a free name check here while we kiss Sony's big ass and say how evil those pesky hackers are".
Tokukachi 10th May 2011, 14:00 Quote
"Hi, we're Capcom, we've put always online DRM into our games and no-one can play them while PSN is down. When PSN does come back no-ones going to touch our **** with a barge-pole"
Artanix 10th May 2011, 14:17 Quote
oh look, another "blame the hackers" statement. Its getting quite amusing how much effort is being made to shift the blame off Sony
alf- 10th May 2011, 14:22 Quote
Quote:
Originally Posted by Artanix
oh look, another "blame the hackers" statement. Its getting quite amusing how much effort is being made to shift the blame off Sony

who else is to blame?

sure Sony has a lot of fault towards this in regards to lack of security and their messed up handling of the affair, but you can't really blame them for it happening.
Skiddywinks 10th May 2011, 14:34 Quote
Quote:
Originally Posted by Zurechial
Quote:
Originally Posted by Skiddywinks
An explanation would be nice. How the hell could it be costing Capcom possibly more than it is costing Sony? I don't know how much Sony are losing through the PSN being down (ignoring costs of getting it back up again, talking purely lost revenue etc), but I would be surprised if it was in the millions.
Quote:
Originally Posted by Ars Technica
Mizuho Investors Securities analyst Nobuo Kurahashi estimated that Sony could be on the hook for $1.25 billion in lost business.

http://arstechnica.com/gaming/news/2011/05/billion-dollar-psn-outage-may-not-be-fully-remedied-until-may-31.ars

Scary figures.

****! Fair enough, I didn't realise that it could cause that much damage. I'm still selling PS3 games like usual at work, and one guy even bought £40 qorth of PSN credit, ready for when it comes back on. I hadn't realised the outtage could have done so much damage.
Quote:
Originally Posted by CardJoe
Quote:
Originally Posted by Skiddywinks
Quote:
'As an executive responsible for running a business, the resulting outage is obviously costing us hundreds of thousands, if not millions of dollars in revenue that were planned for within our budget,'

An explanation would be nice. How the hell could it be costing Capcom possibly more than it is costing Sony? I don't know how much Sony are losing through the PSN being down (ignoring costs of getting it back up again, talking purely lost revenue etc), but I would be surprised if it was in the millions.

Who said it was costing Capcom more than Sony? Nobody.

I used the word possibly because I didn't imagine Sony could possibly be hit so hard by the outtage, and I even explicitly said I have no idea what the figures were. Thankfully, at least Zurechial was kind enough to post some details for me.
Tokukachi 10th May 2011, 14:52 Quote
Quote:
Originally Posted by Artanix
oh look, another "blame the hackers" statement. Its getting quite amusing how much effort is being made to shift the blame off Sony

This:

http://www.eweek.com/c/a/Security/Sony-Networks-Lacked-Firewall-Ran-Obsolete-Software-Testimony-103450/

EDIT: Quoted the wrong person, I meant to quote alf-
dicobalt 10th May 2011, 15:29 Quote
This guy really thinks the hackers care about consumers who only contribute to Sony being a d-bag?
TWeaK 10th May 2011, 16:46 Quote
Quote:
Originally Posted by Neat69
"Hi, we're Capcom, we've put always online DRM into our games and no-one can play them while PSN is down. When PSN does come back no-ones going to touch our **** with a barge-pole"

This. I find it a little amusing that Capcom are complaining because they're losing revenue after (and due to) implementing a system that many people find intolerable. At least, it's amusing until I remember that they're not the only ones using that kind of system :/
thehippoz 10th May 2011, 17:51 Quote
well security is somewhat a joke.. I can imagine sony maybe had a breach internally in the worst case scenario, or it could be they are just incompetent running old software with known security issues as reported (the lamest scenario)

I was at stanford yesterday and ran a scan of the wireless network on campus.. the public network used by students was wep but what was really shocking was the private wireless network the doctors in the medical wings use was also running wep (even if it was running radius.. having wireless access with peoples medical records possibly being exposed is ballsy imo.. but it was wep!)

granted it was as secure as wep could be.. but that doesn't matter when the protocol itself is a total joke.. this was actually the first time I brought my equipment to stanford

I was curious since all these breaches are happening, even took a look at folding at home

but see, I'm just one guy with a white hat with no malicious intent (I didn't even go into the networks, as that would be illegal).. I'm sure there are plenty on that campus who do the same.. but the difference is just because you can do it, doesn't mean you open a can of whoopass and go poking around

the guys who took down sony, could be totally unrelated to what's being reported.. if sony was given advanced warning of security issues and did nothing about it, just screams stupid

maybe it's as simple as a group of criminals looking to steal identities.. security is only as good as the guys you have maintaining the network.. company that big there is no excuse (other than being cheap- and then you have to ask.. why)

and sony took over a week to tell anyone anything.. you want to hire console gamers to take care of your network.. save a few bucks then you get what you get.. all they'd need is one guy to oversee security.. there really is no excuse with a company that big

maybe it's related to the earthquake!
mucgoo 10th May 2011, 20:25 Quote
i'd imagined single player focused back library games have been selling well as people get round to playing them
Stewb 10th May 2011, 20:26 Quote
Quote:

I am no longer an atheist.
thehippoz 10th May 2011, 20:33 Quote
lol
deadsea 11th May 2011, 03:00 Quote
Quote:
Originally Posted by thehippoz
but see, I'm just one guy with a white hat with no malicious intent (I didn't even go into the networks, as that would be illegal).. I'm sure there are plenty on that campus who do the same.. but the difference is just because you can do it, doesn't mean you open a can of whoopass and go poking around

That's the thing. That only applies to the law abiding portion of the population. If there something of value to be had, you can be sure that eventually someone less law abiding will try to get at it. That's why we have locks and doors and stuff like that.

But really, no firewalls and obsolete and unpatched software? They might as well have rolled out a digital red carpet.
Eggy 11th May 2011, 13:50 Quote
What doesn't help is Capcoms' agressive DRM scheme of always having to be online. People can happily play single player games from other devs without PSN access.
Quote:
Originally Posted by deadsea


But really, no firewalls and obsolete and unpatched software? They might as well have rolled out a digital red carpet.
Proven to be complete and utter bull though.
the-beast 12th May 2011, 14:49 Quote
Haha, Capcom's crappy onways on DRM (even for single player) has now come back to bite them in the ass. You know who is still enjoying the games Capcom with the PSN down? Yep its the pirates, nice one Capcom, way to stick it to the paying customer!
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