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MSI details 6-series motherboard returns strategy

MSI details 6-series motherboard returns strategy

MSI boards sporting the new B3-stepping chipset will also sport this fetching sticker.

Motherboard manufacturers were initially stunned by Intel’s now infamous chipset blunder, but MSI has now presented a comprehensive returns policy that even offers advance motherboard replacements to its customers.

This means that North Americas consumers who’ve bought an MSI motherboard can sign up on this page, and get their replacement board shipped to them before they've even returned their defective board.

MSI says it's made this offer to ‘limit downtime,’ which we’re sure will be a popular decision. After all, being stuck without a working PC for a week while you’re waiting for an RMA is extremely frustrating. Unfortunately, though, this generous offer currently only extends to customers in North America.

MSI is still working through its returns policy in Europe, but our sources tell us that we won’t see a similar advance replacements strategy on this side of the pond. This is apparently partly due to the fact that the distances involved are so much smaller here in Europe, so it's logistically possible to pickup and return a board within a couple of days.

MSI's returns system in the UK looks set to be enabled through a similar signup website, with MSI getting in touch with customers and organising a convenient pickup-time and date once they’ve registered. The boards will then be rushed back to MSI HQ, which will dispatch a replacement model the same day.

It’s likely that MSI's branches in other European countries will follow a similar strategy, although our sources were keen to stress that returns will be handled on a country-by-country basis. As a result, there may be some variation depending on where you live.

Are you an MSI customer looking to return a board? Do you think a logistical operation of this size will run smoothly? Let us know your thoughts in the forums.

9 Comments

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mi1ez 16th February 2011, 15:51 Quote
Great policy and we'll have to wait and see how effective their UK returns will be. Hopefully just as good.

+1 rep
faugusztin 16th February 2011, 16:11 Quote
"This is apparently partly due to the fact that the distances involved are so much smaller here in Europe, so it's logistically possible to pickup and return a board within a couple of days."

In other words, USA customers will have maybe 1 hour downtime while they remove the old board and put the new one in their system, while everyone else will have downtime of 3-4 days at best, realisticaly at least a week. Why am i not surprised...
Marcos_Viegas 16th February 2011, 16:43 Quote
Unfortunately here in Brazil for the other countries of Latin America , MSI has not yet adopted this policy change.
PerpetualOmega 16th February 2011, 17:29 Quote
It's a good policy, Western Digital have done this for years here in the UK, and that's why I still use them, they call it Advanced RMA.
You give them your card details and if they don't receive your drive within 30 days you get charged for the drive they sent out. They may refund the charge if your drive turns up after 30 days but that's at their discretion.
Waynio 16th February 2011, 18:22 Quote
Lucky lucky Americans with a nice switcharoo :).
I think I could live without my rig for a couple of days at most so hopefully it will be that smooth, I have to face it I'll need the replacement as I'm going to be using all the sata ports.

I still have awesome memories of a liyama monitor that stopped working after a couple of years & I phoned them in the evening & the next morning they came with an updated model for a switcharoo, best RMA experience ever.
Wicked_Sludge 16th February 2011, 18:56 Quote
hope GB follows suite...
faugusztin 16th February 2011, 19:15 Quote
Doesn't look like that, but it can change of course :
http://gigabytedaily.blogspot.com/2011/02/intel-6-series-chipset-issues-q.html
TWeaK 17th February 2011, 00:41 Quote
Quote:
Originally Posted by faugusztin
"This is apparently partly due to the fact that the distances involved are so much smaller here in Europe, so it's logistically possible to pickup and return a board within a couple of days."

In other words, USA customers will have maybe 1 hour downtime while they remove the old board and put the new one in their system, while everyone else will have downtime of 3-4 days at best, realisticaly at least a week. Why am i not surprised...
Quote:
Originally Posted by The Article
MSI's returns system in the UK looks set to be enabled through a similar signup website, with MSI getting in touch with customers and organising a convenient pickup-time and date once they’ve registered. The boards will then be rushed back to MSI HQ, which will dispatch a replacement model the same day.

Don't know where you live, but it sounds to me as if you'll get the board back the next day at the latest. 1st class doesn't usually take more than a day to get to me, though I reckon they'll be using couriers with the fastest delivery they can get - aren't Intel paying the bills for this afterall?

Also, any word on any manufacturers offering upgrades to the Z68?
faugusztin 17th February 2011, 01:51 Quote
Unfotunately i don't live in a big country (Slovakia to be exact), and i'm pretty sure no one will do stuff like that there.
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