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Apple recalls faulty Time Capsules

Apple recalls faulty Time Capsules

Apple's popular Time Capsule can save you in a pinch - but only if it's not one of the faulty units recalled.

Apple is recalling a swathe of its Time Capsule backup devices sold between February and June 2008 for repair or replacement following reports that the devices go belly-up after around eighteen months of use.

According to TUAW, the recall - detailed in full on Apple's Knowledge Base - covers devices with serial numbers in the range XX807XXXXXX - XX814XXXXXX, sold world-wide between February and June 2008.

The affected units suffer an issue after around eighteen months of problem-free use where the device either shuts down unexpectedly - a pretty serious issue in an always-on device that you trust with your precious backups - or, more worryingly, switch off and never come back on.

If you've a Time Capsule in the affected batch, Apple recommends getting in touch with an Authorised Service Provider, an Apple Contact Centre, or if you're within shouting distance of an Apple Store making an appointment with the Genius Bar.

If the worst-case scenario has happened - your Time Capsule has snuffed it at the same time as your Mac, and you need access to the backups you've been making - Apple promises that "an Apple Retail Store or an Apple Authorized Service Provider (AASP) can transfer your data from the affected Time Capsule to a replacement Time Capsule."

As the recall is a recent development in the wont-turn-on saga, Apple confesses that some customers may have been required to pay for repairs which would now be covered under the recall - and promises to refund those affected.

Are you surprised to see an Apple product with such a major malfunction, or has the Time Capsule always seemed a little shonky? Share your thoughts over in the forums.

12 Comments

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Tasslehoff 12th July 2010, 11:00 Quote
Its good to see Apple are seeing this as an issue

I wonder how long it will be before they see the iPhone 4 signal problem as an issue?
flibblesan 12th July 2010, 11:58 Quote
Quote:
Originally Posted by Tasslehoff
Its good to see Apple are seeing this as an issue

I wonder how long it will be before they see the iPhone 4 signal problem as an issue?

In another two years I guess.
eddtox 12th July 2010, 12:28 Quote
Kudos for not burying their heads in the sand. It's always hard for a company like that to admit they've made a mistake.
Tom @ CCL 12th July 2010, 15:12 Quote
Good news that they are honouring repairs outside of a normal failure period, certainly seems to be falling in the catagory of the "sales of goods act" as the likely motivation for a backup devices reasonable lifespan.
DriftCarl 12th July 2010, 17:20 Quote
Quote:
Originally Posted by Tasslehoff
Its good to see Apple are seeing this as an issue

I wonder how long it will be before they see the iPhone 4 signal problem as an issue?

what issue? haven't you heard, new features in iPhone 5 is that it will be available for left handed people.
there are NEVER issues with iphones, just the next version will have those revolutionary features included in it.
Ross1 12th July 2010, 20:31 Quote
Quote:
Originally Posted by article
a pretty serious issue in an always-on device that you trust with your precious backups

as much as i love to have a jab at apple, its a hard drive, expecting it to be some magical (although they do seem to claim magic is a feature of the ipad in their latest advert) device that will never fail is silly.
eternum 12th July 2010, 22:03 Quote
But, it just works, right?
Unknownsock 12th July 2010, 23:52 Quote
Quote:
Originally Posted by Tasslehoff
Its good to see Apple are seeing this as an issue

I wonder how long it will be before they see the iPhone 4 signal problem as an issue?

From what I've read there isn't an issue its a badly programmed signal range and mis-understanding, to an extent.
nitrous9200 13th July 2010, 00:07 Quote
Quote:
Originally Posted by Ross1
Quote:
Originally Posted by article
a pretty serious issue in an always-on device that you trust with your precious backups

as much as i love to have a jab at apple, its a hard drive, expecting it to be some magical (although they do seem to claim magic is a feature of the ipad in their latest advert) device that will never fail is silly.
The hard drives aren't the problem which is why the data can still be recovered, it's that the things just stop turning on due to bad power supplies - some people have put guides online showing how to replace it and fix the problem. These things were just flawed.
ZERO <ibis> 13th July 2010, 03:33 Quote
Who could have seen trusting apple to protect your data could be a bad idea until after a recall...

Sometimes I wonder if I will ever hear of a product that they have made where the first revision does not have a bunch of critical problems.
Goty 13th July 2010, 03:43 Quote
Quote:
Originally Posted by Unknownsock
Quote:
Originally Posted by Tasslehoff
Its good to see Apple are seeing this as an issue

I wonder how long it will be before they see the iPhone 4 signal problem as an issue?

From what I've read there isn't an issue its a badly programmed signal range and mis-understanding, to an extent.

http://www.dailytech.com/article.aspx?newsid=19013
CowBlazed 14th July 2010, 01:44 Quote
Wow I'm in shock, the Apple way has always been to claim the defect as a feature more or less.
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