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Leopard bears its teeth, crashes systems

Leopard bears its teeth, crashes systems

The classic BSOD strikes out at OS X users.

One of the features Mac users like to tout most frequently is how simple OS X is - how easy it is to install and use without hardware or software issues or conflicts. But OS X 10.5, more commonly known as Leopard, which was just released just three days ago, is spawning all sorts of installation problems for users.

One of the frequent problems is, after the installation process has apparently completed and the system prompts users to reboot the system, their machines will fail to fully boot and will display only a blank blue screen. Users have reported waiting multiple hours for the screen to resolve, but to no avail.

Many users have contacted Apple both on its forums and via phone support. Neither source can yet provide a solution. Possibly more frustrating is the fact that Apple’s phone bank is being flooded with calls, causing wait times of over an hour before representatives become available.

The issue isn’t limited to a single type of system, users have reported the same issue on all types of Apple hardware. The only thing Apple has announced concerning the problem is that it could be caused by third party “enhancement” software that’s not compatible with Leopard. Many sources have focused this to software released by Unsanity that allows users to customize all settings in OS X. However, users that don’t have the Unsanity software installed have also reported the blue screen issue, so a specific trigger is unknown at this point.

The only solution that has arisen so far is to format the partition and perform a complete reinstall of Leopard, but obviously this isn’t an ideal fix. Many users have reported not backing up their data before upgrading (FOOLS! - Ed), and it's unknown whether the failed install corrupts the existing data on the drive or not.

Does a blue screen of death bring back warm memories of hair-pulling and frustration, or are you currently trying to resolve this particular problem on your own system? Let us know over in the forums.

36 Comments

Discuss in the forums Reply
Mankz 30th October 2007, 12:47 Quote
Oh Dear... New OS's have problems allready!

Also you need a space between 'and' + 'Apple' as it says andApple at the mo...
Da Dego 30th October 2007, 12:49 Quote
Wow. I had no problems, and to my knowledge neither did Jamie or RTT. Then again, I took the RTT approach - I keep my stuff organized in one directory, so I offloaded it onto my 2.5" USB HDD and happily did the total format.

But anyone who doesn't back up data before installing a whole new OS is kind of asking for it, as much as I realize that macs are supposed to appeal to a lower common denominator and all. Hell, there's a brain-dead easy backup function built right into Tiger...
Cobalt 30th October 2007, 13:07 Quote
I have nearly 300GB of files on my computer (not counting games and apps) so backing up is prohibitively expensive for me.
Firehed 30th October 2007, 13:08 Quote
Hm, it went fine for me. I just popped the disc in, rebooted, selected English, and waited while it did its thing. Sucks that it's happening to a few people, but you have to expect some people to have problems - it's being reported that over two million people bought it over the weekend, and you can expect at least twice that number for installs between disc sharing, family packs, and piracy.
DarkLord7854 30th October 2007, 13:25 Quote
Lol.

Karma's a b*tch
iwog 30th October 2007, 13:30 Quote
Quote:
Originally Posted by Firehed
...it's being reported that over two million people bought it over the weekend, and you can expect at least twice that number for installs between disc sharing, family packs, and piracy.

Yeah i can really see the pirates contacting apple for help.

"Apple please help i stole you software and now it doesn't work."

Oh well, now no OS is "perfect" and everybody knows it.
UncertainGod 30th October 2007, 13:31 Quote
The problem isn't just caused by that enhancement software, it's also been reported by people who had external drives plugged in during install.
mclean007 30th October 2007, 13:36 Quote
Quote:
Originally Posted by Cobalt
I have nearly 300GB of files on my computer (not counting games and apps) so backing up is prohibitively expensive for me.
Those files can't be that important to you if you can't justify dropping £50 on a 400GB external HDD.
fev 30th October 2007, 13:43 Quote
haven't had a single crash since going to vista, that's not ONE single crash, hick up... explorer restart.
The only thing to hickup was iTunes after updating itself, so that got killed pretty quickly
proxess 30th October 2007, 13:52 Quote
Crash? Whats that? Isn't that the Bandicoot character?
DriftCarl 30th October 2007, 13:52 Quote
taking a page from the mac fanbois book when vista was released and they all said they will stick to OSX.


Well I think I will stick to my perfectly installed and running vista ultimate system thanks. No Blue(textless) screens of death for me since my vista install.
xrob 30th October 2007, 14:13 Quote
hahah
cjmUK 30th October 2007, 14:21 Quote
Karma indeed.

What goes around, comes around.
Aterius Gmork 30th October 2007, 14:33 Quote
I just remember what a good friend and apple fanboy said to me: "Virus Inside Switch To Apple."

Now who's System is running smoothly, and who's isn't? xD
cjmUK 30th October 2007, 15:42 Quote
Clearly the tables haven't been completely turned; Microsoft and their OS's still need to improve in some areas.

But it shows that situation is less than black and white. Nobody is perfect.
-EVRE- 30th October 2007, 16:31 Quote
mac: Hello, I'm mac, and this is PC.

Hey PC, great news! I get an OS upgrade today.. you know one of those things that makes us better, more features and more secure.. you know.. all the things you have alot of trouble with.

Well her it goes, see you on the other side, but better!

*After a few seconds, mac goes into a blank stare, falling onto its back*

PC: MEDIC!

----------------


Hehe... silly mac users!
OleJ 30th October 2007, 17:22 Quote
LOL :)
ChiperSoft 30th October 2007, 20:06 Quote
The BSOD only happens to people who had installed APE on their Tiger systems. APE is a GUI expansion library for altering the way things in the OS behave, of course it's going to **** up the install, and of course Apple isn't going to know how to fix it, it's not their bug. That's like blaming Microsoft because Norton Anti-Virus screws up your system.

It should be noted that all the crashes have been for people who do upgrades instead of fresh installs. Moral of the story: NEVER USE AN OS UPGRADE!
cjmUK 30th October 2007, 20:10 Quote
Quote:
Originally Posted by ChiperSoft
That's like blaming Microsoft because Norton Anti-Virus screws up your system.

It's like blaming Vista because Creative, Nvidia et al were too slow off the mark.
wuyanxu 30th October 2007, 20:23 Quote
my turn in mocking Apples :)

*goes on MSN to mock a apple fan of mine*
DXR_13KE 30th October 2007, 20:54 Quote
Quote:
Originally Posted by -EVRE-
mac: Hello, I'm mac, and this is PC.

Hey PC, great news! I get an OS upgrade today.. you know one of those things that makes us better, more features and more secure.. you know.. all the things you have alot of trouble with.

Well her it goes, see you on the other side, but better!

*After a few seconds, mac goes into a blank stare, falling onto its back*

PC: MEDIC!

LOL ownage.
koola 30th October 2007, 21:16 Quote
Quote:
Originally Posted by UncertainGod
The problem isn't just caused by that enhancement software, it's also been reported by people who had external drives plugged in during install.
I had my USB printer plugged in which caused my install to crash two times before I unplugged all peripherals and then the install was fine.

It had an elegant way of crashing; just a message saying that the install had failed. The Apple installer was running fine and I could use all features including the repair disk unlike Mr PC who when fails, fails with an almighty crash, reboot ha.
Dr. Strangelove 30th October 2007, 21:42 Quote
What can I say, I never expected that the BSOD would migrate to MAC's.... funny thing is that it seems like windows is only just getting rid of those blue monsters. Do you think Mr Gates sent it to Mr. Jobs:). I would at the very least have expected apple to make the page some other color (or maybe a "flowerpower" blend of colors)
hobbs 30th October 2007, 22:56 Quote
Quote:
Originally Posted by -EVRE-
mac: Hello, I'm mac, and this is PC.

Hey PC, great news! I get an OS upgrade today.. you know one of those things that makes us better, more features and more secure.. you know.. all the things you have alot of trouble with.

Well her it goes, see you on the other side, but better!

*After a few seconds, mac goes into a blank stare, falling onto its back*

PC: MEDIC!

----------------


Hehe... silly mac users!

hrm another ignorant windows user :( if you had read anything you would have known its not apples fault at all, its those who installed a GUI extension and then just simply upgraded there OS. I will stand by mac always, and I know its so much better at windows in almost everything(eccept the lack of games)
koola 30th October 2007, 23:17 Quote
Quote:
Originally Posted by hobbs
I know its so much better at windows in almost everything(eccept the lack of games)
True, but it doesn't lack the majority of decent games, which run better and quicker than on windows ;)
MrBurritoMan 30th October 2007, 23:26 Quote
lol....

i have upgraded most of my computers from XP to vista without a problem. some of them have been running 24/7 without the need for reboots. seems like Apple users are just not used to being fault tolerant. us Microsoft users are used to formatting our windows partitions and starting over when weird things happen so we backup our data frequently it seems like the tables have turned. :D:D:D:D:D

oh yeah
Quote:
Originally Posted by DarkLord7854
Lol.

Karma's a b*tch
+1 MILLION!;)
Havok154 30th October 2007, 23:51 Quote
Quote:
Originally Posted by hobbs
hrm another ignorant windows user :( if you had read anything you would have known its not apples fault at all, its those who installed a GUI extension and then just simply upgraded there OS. I will stand by mac always, and I know its so much better at windows in almost everything(eccept the lack of games)

Did you also read the part of the write-up that said it's not only because of APE and people without that software have experienced the issue also? Do you also know that 99% of the problems with like this with Windows are because of 3rd party apps and nothing to do with Windows its self. Just because the OS maker didn't write the software, doesn't stop anyone from blaming them. In fact, it's become an everyday thing for mac users to bash PC's because people install stupid stuff and don't know why their computer stopped working, so they blame MS.
wuyanxu 30th October 2007, 23:53 Quote
Quote:
Originally Posted by koola
True, but it doesn't lack the majority of decent games, which run better and quicker than on windows ;)
the lack of quantity limits you to selective titles of EA games.

you can't play Crysis, World in Conflict, or Bioshock on your Mac with a 8800GTX can you?

basically, you spent the similar amount of money for a 8800GTX machine, but gets a Mac that lacks power, and don't have a lot of non-EA games to choose from.

i think i'll take Vista and Dx10 anyway :P
cjmUK 31st October 2007, 00:14 Quote
[QUOTE=koola;1592230]True, but it doesn't lack the majority of decent games[quote]

Hmmm... apple-tinted spectacles? That looks like a tiny subset of recent popular games. No Valve games? Bethesda games? No EA sports? Footy sims?
Quote:
... which run better and quicker than on windows ;)

Oh? Do you have stats to back this up? Since the vast majority of PC games aren't ported, I'd hardly say 'better' qualifies.

Macs are great for some things, but lets not get carried away.
koola 31st October 2007, 00:27 Quote
Quote:
Originally Posted by wuyanxu
the lack of quantity limits you to selective titles of EA games.

you can't play Crysis, World in Conflict, or Bioshock on your Mac with a 8800GTX can you?

basically, you spent the similar amount of money for a 8800GTX machine, but gets a Mac that lacks power, and don't have a lot of non-EA games to choose from.

i think i'll take Vista and Dx10 anyway :P
The only games I need these days are Quake 3 Team Arena, Warcraft 3 + Frozen throne, Starcraft and SC2 (when released).

Wow, not one EA game.
Morphine-Kitty 31st October 2007, 00:43 Quote
It's sad how this has already become a PC vs. Mac flame war.
Stuntman 31st October 2007, 03:41 Quote
Quote:
hrm another ignorant windows user if you had read anything you would have known its not apples fault at all, its those who installed a GUI extension and then just simply upgraded there OS. I will stand by mac always, and I know its so much better at windows in almost everything(eccept the lack of games)

Hrmm... yet another grammar/spelling ignorant fanboy. I like how the people in the Apple Support forums thread are freaking out like all hell has broken lose; the one thing that some Windows users definitely have on the majority of Mac users is the ability to troubleshoot their own systems. I wonder how many Mac-heads pee'd themselves after seeing the blue screen... :P

That said, I really take no side in this Mac vs. PC argument. All I have to point out is that both operating systems have their triumphs and their flaws; to say that one was better than the other would be like saying that a truck is better than a sports car (or vis versa). While both are automobiles (or computers, for that matter), they don't really serve the same purposes.
OleJ 31st October 2007, 13:59 Quote
Quote:
Originally Posted by Stuntman
Hrmm... yet another grammar/spelling ignorant fanboy. (..cut..) the one thing that some Windows users definitely have on the majority of Mac users is the ability to troubleshoot their own systems. I wonder how many Mac-heads pee'd themselves after seeing the blue screen... :P

That said, I really take no side in this Mac vs. PC argument. All I have to point out is that both operating systems have their triumphs and their flaws; to say that one was better than the other would be like saying that a truck is better than a sports car (or vis versa). While both are automobiles (or computers, for that matter), they don't really serve the same purposes.

So you really take no side? Look at the rest of the interwebs and IT press and see how much of a stir Vista caused. And how many Windows user do you think "pee'd themselves" because of a situation on their computer they couldn't handle.
Percentage-wise there are just as many super users on the mac platform as on the pc and there are just as many that know no more than how to use a word processor and their browser.

Your metaphor doesn't really work. Both OSes pretty much serve the same purpose so it's more like two Toyota owners arguing whether or nor their color of Prius is the best, comparing stupid facts about lead contents of the paint, heating from sunlight etc. One of the cars might even have a media player hanging from the neck rest while the other has a simple car stereo.

If you look at how platform independent 99% of all users needs are then you'll understand that modern operating systems, even Ubuntu, will suffice. Then it's no longer a question of the name of the OS, but how intuitive it is to work with and whether or not you like the look of the hardware that you have to have in your living room. Which clearly explains why Apple is still gaining momentum.

Microsoft has with Vista tried to create a more intuitive OS and to some degree succeeded, but then tey go and shoot their own foot with UAC. Microsoft really wants this interest segment of intuitive computing but they always seem to mess it up somewhere along the lines.

And by the way it's pretty useless to say PC vs. mac since all macs are PCs today. If it's mac vs. pc then what if you are running linux?

Guys! Broaden your horizon :)
M_D_K 1st November 2007, 13:26 Quote
Bootcamp ??


Anyhoo not had my mac crash yet :) but then it came pre-installed with the lovelyness of leopard :D.
Tbh im sitting on the fence i have a mac and a PC best of both worlds saying that i've not used my PC since i got my mac [go figure]
cjmUK 7th November 2007, 14:00 Quote
The_Beast 7th November 2007, 22:22 Quote
hahahah Apple, you should have waited
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