Amazon gives PS3 refunds for Linux removal

Written by Joe Martin

April 9, 2010 | 11:28

Tags: #firmware #ps3 #refund

Companies: #amazon #sony

Amazon is apparently offering refunds to customers who bought a PS3 and who are embittered about the loss of Linux support in the latest official firmware, which is required to play some games.

The news comes from PlayStation University, who report that at least one customer is confirmed to have got a full refund on his PlayStation 3 by referencing European Directive 1999/44/EC.

For those of us who aren't too up to date on our European sales legislation, that basically means that the PlayStation 3 has, through no fault of the user, lost features and no longer operates as advertised.

This law also states that all consumer goods must come with a two-year warranty and "be fit for intended purpose".

Under the directive, at least one customer has successfully argued that the PS3 no longer works as advertised, with Amazon offering a refund worth 20 percent of the original purchase price by way of apology - £84 in this case.

As Eurogamer points out, where this all gets really interesting is when you start tracing things back further. Under EU law responsibility for these issues lies with the retailer, not the manufacturer - but it's still possible that Amazon may try to pass costs back to Sony.

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