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EVGA announces warranty overhaul

EVGA announces warranty overhaul

EVGA's new warranty policy, due for announcement early next month, brings some welcome new extras for customers.

Hardware maker EVGA is due to announce a revision for its warranties, which sees a raft of improvements made for customers throughout the world according to an early summary spotted by BSN.

Designed as an overhaul for the company's current limited-lifetime warranty, the biggest change is the transferability of the warranty: regardless of how many previous owners your graphics card or motherboard had, it's now fully covered just as if you were the original owner.

Additionally, the changes see all products purchased on or after the 1st of July 2011 receive a minimum of three-year warranty regardless of whether or not the products were registered with EVGA at the time of purchase. Before you get too excited, though: products sold with a one-year warranty or a 90-day recertified warranty are excluded from the upgrade.

EVGA is also to change its returns material authorisation (RMA) process, allowing customers to return faulty goods even without registration. Additionally, a cross-shipping service will be introduced whereby a replacement part will be provided to the customer before the faulty version is received providing a credit card is given as collateral.

Despite removing the negative implications of not registering a new product within 30 days of purchase, EVGA is hoping to convince customers to continue by offering incentives including eligibility towards the Step-Up Programme trade-in scheme and extended warranty offers.

Finally, EVGA has confirmed that warranties are now truly world-wide: if a product is taken from its country of origin - because you move elsewhere in the world, perhaps, and take your rig with you - it will be valid for RMA to a local warranty centre.

Full details of the warranty changes are due to appear on the EVGA website early next month, including the date from which the new rules will apply.

19 Comments

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r3loaded 29th March 2012, 11:10 Quote
Nice, it'll be an EVGA card for me when it's time to upgrade!
mattbailey 29th March 2012, 11:27 Quote
More importantly, if you have family in the USA, you can get a GTX 680 for US$499, send it over and retain the warranty, and US$499 is £314 :D
bdigital 29th March 2012, 11:29 Quote
Quote:
Originally Posted by mattbailey
More importantly, if you have family in the USA, you can get a GTX 680 for US$499, send it over and retain the warranty, and US$499 is £314 :D

cha-ching!!
longweight 29th March 2012, 11:35 Quote
I will be doing that :)
Tattysnuc 29th March 2012, 11:37 Quote
Fantastic move eVGA. I applaud you!

Now, if only they'd release an overclockable Ivybridge-E chip to go in their SR-X board, I'll be queuing up...

Asus and Gigabyte.... take note!!! This is how you build a loyal customer-base.
leslie 29th March 2012, 12:23 Quote
Cross shipping is a big win to me.
I'll be taking a closer look at them next time I go to upgrade.
mattbailey 29th March 2012, 12:55 Quote
Before you all go an hit newegg et al- if they are shipped as a purchase over the pond, you risk getting hit with import duty AND VAT, plus a handling charge by Royal Mail - hence its best to have a relative ship them marked as a gift!
faugusztin 29th March 2012, 13:08 Quote
Quote:
Originally Posted by mattbailey
ship them marked as a gift!

Good luck with that. For stuff woth more than 30-40 euros you will pay VAT even if the sender marked it as a gift.

http://customs.hmrc.gov.uk/channelsPortalWebApp/channelsPortalWebApp.portal?_nfpb=true&_pageLabel=pageVAT_ShowContent&propertyType=document&id=HMCE_CL_000014#P58_4879
Quote:
Goods sent as a gift that are over £40 in value are liable to import VAT.
Fanatic 29th March 2012, 13:35 Quote
$499 + $63 shipping = around £424.00 after paying your £70+ vat bill.

I have had a couple of items slip the import VAT net in the past - but not many. Maybe worth the risk as you aren't losing anything - if you do get stung then you are paying the same price as you would over here anyway ;)
mattbailey 29th March 2012, 13:45 Quote
Good luck with that. For stuff woth more than 30-40 euros you will pay VAT even if the sender marked it as a gift.

http://customs.hmrc.gov.uk/channelsPortalWebApp/channelsPortalWebApp.portal?_nfpb=true&_pageLabel=pageVAT_ShowContent&propertyType=document&id=HMCE_CL_000014#P58_4879
Quote:
Goods sent as a gift that are over £40 in value are liable to import VAT.
[/QUOTE]

Hmmm. Didnt know that! Oh well. Stuck with rip off UK plc prices! When can I emigrate?
Noob? 29th March 2012, 15:24 Quote
YES YES YES YES YES YES YES!

I love EVGA! EVGA FTW!

Sorry, just had to get that out of my system having seen that!

Ummm, how come I typed in "F-T-W" (Had to put in the dash otherwise it makes it Cheesecake for some reason LOL) and it came out as Cheesecake?

Thanks Brumgrunt and Bit-Tech for bringing this to my attention!
GravitySmacked 29th March 2012, 18:50 Quote
That's a pretty sweet warranty right there.
Fizzban 29th March 2012, 20:30 Quote
EVGA should have a statue in the Pantheon.
Waynio 29th March 2012, 21:28 Quote
Quote:
Originally Posted by r3loaded
Nice, it'll be an EVGA card for me when it's time to upgrade!

Yep, that's an awesome way to gain more customers.
longweight 29th March 2012, 21:37 Quote
Quote:
Originally Posted by faugusztin
Good luck with that. For stuff woth more than 30-40 euros you will pay VAT even if the sender marked it as a gift.

http://customs.hmrc.gov.uk/channelsPortalWebApp/channelsPortalWebApp.portal?_nfpb=true&_pageLabel=pageVAT_ShowContent&propertyType=document&id=HMCE_CL_000014#P58_4879

Mine will be hand delivered :D
dark_avenger 30th March 2012, 01:34 Quote
Certainly will be considering EVGA for my next graphics card.
Having a good warranty goes a long way for me.
The_Beast 30th March 2012, 03:29 Quote
I love EVGA
Teelzebub 30th March 2012, 07:04 Quote
Quote:
Originally Posted by mattbailey
More importantly, if you have family in the USA, you can get a GTX 680 for US$499, send it over and retain the warranty, and US$499 is £314 :D

Yea plus postage and VAT / import duties.
Quote:
Originally Posted by bdigital
cha-ching!!

More like WTF :'(
billybobser 31st March 2012, 14:13 Quote
Quote:
Originally Posted by faugusztin
Quote:
Originally Posted by mattbailey
ship them marked as a gift!

Good luck with that. For stuff woth more than 30-40 euros you will pay VAT even if the sender marked it as a gift.

http://customs.hmrc.gov.uk/channelsPortalWebApp/channelsPortalWebApp.portal?_nfpb=true&_pageLabel=pageVAT_ShowContent&propertyType=document&id=HMCE_CL_000014#P58_4879
Quote:
Goods sent as a gift that are over £40 in value are liable to import VAT.

Then value the card less than £40 (who's to say you are wrong, it could be faulty, or presumed faulty). Though if the postman 'loses' it or it's damaged in transit, you won't be covered for more than £40. A risk perhaps worth taking, maybe not, since the warranty won't cover your shipper dropping it.

Also, assuming you have relatives in a place with cheaper stuff, you might visit them once in a while or vice versa. So carry it in the luggage, gift wrap it, and value it <£40 and chance your arm at 'nothing to declare'.

The net of the inland revenue is pretty lose, and you can often dodge it just by trying. I've even bought things from Thailand DDU (duty unpaid) and we've only paid taxes for it once out of a number of times.

If you think of the amount of times you've gone abroad with electronic kit in your bag (potentially expensive), who is to say it isn't brand new, or that you brought it with you to start with? The taxman is ruthless, but he isn't 'that' clever.
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