EVGA's new warranty policy, due for announcement early next month, brings some welcome new extras for customers.
Hardware maker EVGA is due to announce a revision for its warranties, which sees a raft of improvements made for customers throughout the world according to an early summary spotted by
BSN.
Designed as an overhaul for the company's current limited-lifetime warranty, the biggest change is the transferability of the warranty: regardless of how many previous owners your graphics card or motherboard had, it's now fully covered just as if you were the original owner.
Additionally, the changes see all products purchased on or after the 1st of July 2011 receive a minimum of three-year warranty regardless of whether or not the products were registered with EVGA at the time of purchase. Before you get too excited, though: products sold with a one-year warranty or a 90-day recertified warranty are excluded from the upgrade.
EVGA is also to change its returns material authorisation (RMA) process, allowing customers to return faulty goods even without registration. Additionally, a cross-shipping service will be introduced whereby a replacement part will be provided to the customer before the faulty version is received providing a credit card is given as collateral.
Despite removing the negative implications of not registering a new product within 30 days of purchase, EVGA is hoping to convince customers to continue by offering incentives including eligibility towards the Step-Up Programme trade-in scheme and extended warranty offers.
Finally, EVGA has confirmed that warranties are now truly world-wide: if a product is taken from its country of origin - because you move elsewhere in the world, perhaps, and take your rig with you - it will be valid for RMA to a local warranty centre.
Full details of the warranty changes are due to appear on the EVGA website early next month, including the date from which the new rules will apply.
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Now, if only they'd release an overclockable Ivybridge-E chip to go in their SR-X board, I'll be queuing up...
Asus and Gigabyte.... take note!!! This is how you build a loyal customer-base.
I'll be taking a closer look at them next time I go to upgrade.
Good luck with that. For stuff woth more than 30-40 euros you will pay VAT even if the sender marked it as a gift.
http://customs.hmrc.gov.uk/channelsPortalWebApp/channelsPortalWebApp.portal?_nfpb=true&_pageLabel=pageVAT_ShowContent&propertyType=document&id=HMCE_CL_000014#P58_4879
I have had a couple of items slip the import VAT net in the past - but not many. Maybe worth the risk as you aren't losing anything - if you do get stung then you are paying the same price as you would over here anyway ;)
http://customs.hmrc.gov.uk/channelsPortalWebApp/channelsPortalWebApp.portal?_nfpb=true&_pageLabel=pageVAT_ShowContent&propertyType=document&id=HMCE_CL_000014#P58_4879
Hmmm. Didnt know that! Oh well. Stuck with rip off UK plc prices! When can I emigrate?
I love EVGA! EVGA FTW!
Sorry, just had to get that out of my system having seen that!
Ummm, how come I typed in "F-T-W" (Had to put in the dash otherwise it makes it Cheesecake for some reason LOL) and it came out as Cheesecake?
Thanks Brumgrunt and Bit-Tech for bringing this to my attention!
Yep, that's an awesome way to gain more customers.
Mine will be hand delivered :D
Having a good warranty goes a long way for me.
Yea plus postage and VAT / import duties.
More like WTF :'(
Then value the card less than £40 (who's to say you are wrong, it could be faulty, or presumed faulty). Though if the postman 'loses' it or it's damaged in transit, you won't be covered for more than £40. A risk perhaps worth taking, maybe not, since the warranty won't cover your shipper dropping it.
Also, assuming you have relatives in a place with cheaper stuff, you might visit them once in a while or vice versa. So carry it in the luggage, gift wrap it, and value it <£40 and chance your arm at 'nothing to declare'.
The net of the inland revenue is pretty lose, and you can often dodge it just by trying. I've even bought things from Thailand DDU (duty unpaid) and we've only paid taxes for it once out of a number of times.
If you think of the amount of times you've gone abroad with electronic kit in your bag (potentially expensive), who is to say it isn't brand new, or that you brought it with you to start with? The taxman is ruthless, but he isn't 'that' clever.