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XFX warranties HD 6990 4GB overclock switch

XFX warranties HD 6990 4GB overclock switch

Use of the Antilles switch isn't covered by AMD's warranty as standard.

In our AMD Radeon HD 6990 4GB review, we bemoaned the fact that using the card's Antilles automatic overclock switch would void the card's warranty.

However, XFX's UK sales manager Gavin Pitt has confirmed to us that XFX will honour the use of the switch, which enables the card to use a second overclocked BIOS, under its standard warranty.

Speaking to bit-tech, Pitt said 'I'm proud to say that, as part of our going support and dedication to both AMD and the gaming consumer, XFX will warranty the 880MHz OC usage as per our usual RMA terms, as long as there is no consumer induced damage etc, as per our usual terms and process for RMAs.

'XFX strongly believes that if you add a performance-enhancing switch that allows the end user to enhance the card's performance, then it's only right to warranty this benefit.'


Being the first AMD board partner to cover the use of the unlock switch is something of a coup for XFX, and this decision also leaves the door open for other AMD board partners to similarly extend their warranties.

AMD has previously stuck to its guns regarding the Antilles overclocking switch, shipping all Radeon HD 6990 4GB cards with a yellow sticker over the Dual-BIOS switch, which advises owners that enabling the overclock will void their card's warranty. The overclock itself amounts to a fairly minor GPU core frequency increase of 50MHz, along with an extra 0.055V added to the vcore of each GPU.

Should AMD's warranty have covered the Antilles switch as standard, or are you just pleased that AMD's board partners are stepping up to cover cards regardless. Let us know in the forums.

19 Comments

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Pete J 16th March 2011, 16:30 Quote
I'm pleased that XFX is decent enough to cover the unlock switch but I do feel this is something that should've been covered by AMD in the first place. Why add the feature if they are unsure of how it'll impact the card's life?
Kasius 16th March 2011, 17:41 Quote
They can't predict the environment in which the card will operate so if the case is under ventilated prolonged use of the switch could damage the card i guess. AMD's stance is one of "use at your own risk", no doubt they've intensively tested the card and deemed the switch safe in the consumer market but if you cook the card because your systems not cooled properly i guess that's not really their fault. Although i'm probably wrong :)
Bungletron 16th March 2011, 18:07 Quote
Quote:
Originally Posted by Pete J
Why add the feature if they are unsure of how it'll impact the card's life?

I doubt they are unsure of anything and would contend that they have a very good idea of how the overclock feature effects the life of the card. I believe that simply stated the cards MTBF would drop to a point where AMD's accountants decided they cannot cost effectively honour warranties on them, however the accountants of the board partners may feel different. Like the man said XFX will be boasting sales on the back of this news.
Instagib 16th March 2011, 18:48 Quote
Xfx? I am suprised. normally getting them to honour warrenties is like pulling teeth...with a spoon.
enciem 16th March 2011, 19:01 Quote
Quote:
Originally Posted by Instagib
Xfx? I am suprised. normally getting them to honour warrenties is like pulling teeth...with a spoon.

That's probably why they said they'd warranty it. If they never honour their warranties then it doesn't matter if they extend it to the use of the second bios.

Disclaimer - Never owned XFX gear so going on your comments only
B1GBUD 16th March 2011, 19:55 Quote
Common sense prevails!
hrp8600 16th March 2011, 20:20 Quote
If XFX waranties did what they said on the tin this might be news.
As is they tend not to be worth the paper they are written on on and adding one more thing to the list they are supposed to do is just a box ticking exercise for free press.
Yes had an XFX card once and never again.
Pete J 16th March 2011, 20:55 Quote
Quote:
Originally Posted by Bungletron
I doubt they are unsure of anything and would contend that they have a very good idea of how the overclock feature effects the life of the card.
Yeah, I agree, but I still think than AMD are not playing nice by putting such a tempting switch on it!

Still, I suppose one can use afterburner on the default mode, right?
Omnituens 16th March 2011, 21:10 Quote
If I was to get my hands on one of these beast, I would label that switch "Magic" and "More Magic"
Farfalho 16th March 2011, 22:12 Quote
I think it's a pretty good move from XFX. Going for a ATi-only board partner recently can grab them a few customers willing to fork out for this graphics card.
That will increase the producing number of the 6990 and more revenue since the Antilles switch now has warranty.
tcool93 17th March 2011, 06:01 Quote
XFX does honor their warranties. I had a totally dead card once and they replaced it. They even gave me the option of upgrading to a faster card at a good price. Although this was with XFX in America... from what I have read XFX in other countries is very bad.
tcool93 17th March 2011, 06:05 Quote
I am getting sick of the blatant lies and rumors that get spread about XFX. My experience with them was great, and their double lifetime warranty is great. In fact none of the radeon cards even came with a lifetime warranty until XFX came along.
Sentinel-R1 17th March 2011, 14:57 Quote
Too right they should cover it!!! Would you buy a car where the warranty only covered you if you didn't use 5th gear?

They provide the card with the switch out of the factory, therefore, it should be covered under warranty - and if they're not prepared to cover it, remove the switch and the hardcore overclockers can just flash their own BIOS as has always been the case.

And to put my spin on the XFX bashing... I'm now on my 3rd XFX card in my time building PCs. Only one of those needed RMAing, an 8800GT, and was dealt with immediately. I even received my new card from them before they got my old one due to the superb customer service phone contact throughout.

I appreciate people have bad experiences with certain manufacturers or retailers, but I can't stand it when people jump on the bandwagon. By all means, heed warnings or recommendations from friends or forum users, but don't slander companies based on the experiences of others. It's not cricket.
penryn 2 hertz 17th March 2011, 18:35 Quote
why put a switch there in the first place if you did not wont people to use it
Puzzu 18th March 2011, 00:06 Quote
I think Kasius, hit the point on the nose.

Since AMD does not know what your set up is going to be you might just cook the card if you used the switch in an unvented case. Their tech probably know how much cooling the card would need to keep the thing cool with the switch on but cost would have pushed it to beyond what they calculated as a reasonable cost.
erratum1 18th March 2011, 15:46 Quote
"a yellow sticker over the Dual-BIOS switch, which advises owners that enabling the overclock will void their card's warranty "

It's like including a button that says "warning do not press or card will burst into flames"

If you can't warranty it then for gods sake don't include it !!!
FDAD 19th March 2011, 16:07 Quote
Quote:
Originally Posted by erratum1
"a yellow sticker over the Dual-BIOS switch, which advises owners that enabling the overclock will void their card's warranty "

It's like including a button that says "warning do not press or card will burst into flames"

If you can't warranty it then for gods sake don't include it !!!

Hahahahaha;)

It like a sign tell you to use the elevators in case of fire to go down quickly, but if you die it's your fault!
Doom72 17th June 2011, 11:52 Quote
XFX is the worst company I have ever dealt with, stay clear.
idontwannaknow 9th May 2013, 15:02 Quote
Actually the sticker says "Caution: Read owners manual before removing". My Gigabyte manual says nothing about the switch or overclocking.
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