Scan launches new website

TBH, I preferred the old one. I don't like the filtering options at all.

I think I agree with Mankz

It looks much cleaner and smarter - has my vote. All you have to do is get used to it :p

Hmmm not sure. I like the layout, but the first thing I was looking for was a Samsung HDD, with no option to choose a particular manufacturer.

man they really need to hire some decent web developers, navigation is terrible.

Eugh, it reminds me of the Novatech site which is terrible to navigate at the best of times.

While I appreciate the more simple filtering (tbh the old system was pretty bad) this isn't really all that much better as there is now now filtering my manufacturer. As with Mushky I like to jump straight to a brand in a specific hardware type, for instance when buying a mainboard I know I want to buy a Gigabyte/Asus/Abit/Foxconn/whatever and want to jump straight to that not trawl through all the options of possibilities for 775 socket boards.

it will take a bit to get use to, i like the large product image list etc, but perfered the old menu system with scroll overs on the product ranges which then opened a sub menu with the items broken down it groups

Don't like it.

Big dirty drop shadows are definitely not cheesecake!
Messy, confusing layout. Terrible, seriously terrible!

This looks like it's either an old template that's been hacked together to work with the new system or like it's been designed by a programmer who knows how to photoshop effects.

How can such a big popular shop get such a massive part of their business so completely wrong? I don't get it!

Originally Posted by Bindibadgi
It looks much cleaner and smarter - has my vote. All you have to do is get used to it :p

Really? Paid for by the bum licking for pennies society perchance?

I'd start over to be honest.

It takes more time and more mouse clicks to get to products now. Overall, I preferred the old site, but there are a few little tweaks that look like they could be useful (quick add item, for example).

I'm blobbed my a list of everything O_O

Originally Posted by Timmy_the_tortoise
I don't use Scan. I find Ebuyer to be cheaper.

Ebuyer have done a great job with their new website actually. They were all about the generic crappy template for a long time but then someone must have given them a kick because it works really well now. It's nothing too exciting, but you know it's ebuyer and everything is pretty easy to use. Also, one of the few shops to realise that widescreens make all 100% fluid layouts far to huge to use.

Originally Posted by will.

Really? Paid for by the bum licking for pennies society perchance?

I'd start over to be honest.

Go away with your fickle BS - I genuinely like it, it's cleaner and newer and it just takes some getting used to that's all. I agree with what people have said on the navigation side, but I respect that constructive critisism is better than just poo-pooing something because it's new. Scan have said that they are in the process of changing things and if stuff like manufacturer searching isn't put in (it needs it) when the final cut happens then we have the right to moan :p

I always thought Scan looked a little bit.. well, cheap.. sort of.. not particularly trustworthy.. and the navigation was never brilliant. However, the new look is definitely a step in the right direction.

they only thing i'm not liking currently is that the front page (computer hardware tab) doesn't seem to fit on my works 1280*800 laptop screen when using I.E.6 have to scroll little bit left and right. its fine on the other tabs though.

Originally Posted by Bindibadgi
Go away with your fickle BS - I genuinely like it, it's cleaner and newer and it just takes some getting used to that's all. I agree with what people have said on the navigation side, but I respect that constructive critisism is better than just poo-pooing something because it's new. Scan have said that they are in the process of changing things and if stuff like manufacturer searching isn't put in (it needs it) when the final cut happens then we have the right to moan :p

Not to moo like a sheep, but I'm not liking it as it is.

* Frontpage - Eyes are greeted with a list rather than a header image. There's no focal point and I find that I'm searching for all navigation options before clicking on something.

* Navigation system - Is strange, clicking on notebooks then filtering by screen size feels unnatural. I used the Firefox search option to find 'eee' then '900'. I think non-tech people like my mum would find this a little daunting.

Having said that, I like the fact that the design is simple, clean white and blue. Drop shadow needs to be offset a bit and the main navigation menu could be brought in line with the lower columns. Overclockers and Aria have good nav systems, with aria's product tab bringing up a list of icons for components. I love the component icons, it makes it so much quicker to find stuff.

Originally Posted by Silver51
Not to moo like a sheep, but I'm not liking it as it is.

* Frontpage - Eyes are greeted with a list rather than a header image. There's no focal point and I find that I'm searching for all navigation options before clicking on something.

* Navigation system - Is strange, clicking on notebooks then filtering by screen size feels unnatural. I used the Firefox search option to find 'eee' then '900'. I think non-tech people like my mum would find this a little daunting.

Having said that, I like the fact that the design is simple, clean white and blue. Drop shadow needs to be offset a bit and the main navigation menu could be brought in line with the lower columns. Overclockers and Aria have good nav systems, with aria's product tab bringing up a list of icons for components. I love the component icons, it makes it so much quicker to find stuff.

That's completely fair as long as the feedback is constructive not "OMFG start again" ;)

I do agree completely with the notes you've pointed out, but I found the old design very cluttered and messy whereas this one is a much fresher. :)

I agree there is more space, but it seems to lack structure so that extra space is just confusing. Content areas blend together. I completely agree with the principle of the new design but there is no doubt that it has been executed badly. There are plenty of websites that do it brilliantly and there isn't anything wrong with taking inspiration from them. I don't like Amazon's latest redesign either. It's like a step backwards to the 90's.

And I wasn't being non-constructive, I have made genuine comments. I just think that sometimes you cannot make tweaks to fix a fundamentally broken design. Starting again with a website doesn't have to mean back-end development has to start again, it could even be a case of a new stylesheet on the existing html, but in my opinion it does need it!

Originally Posted by me
Really? Paid for by the bum licking for pennies society perchance?

Apologies about ^ by the way Bindibadgi, shouldn't have said that. B)

Originally Posted by BioSniper
...there is now no filtering by manufacturer. As with Mushky I like to jump straight to a brand in a specific hardware type, for instance when buying a mainboard I know I want to buy a Gigabyte/Asus/Abit/Foxconn/whatever and want to jump straight to that...

On motherboards, ticking 'Socket 775 - Intel P31 / P35' and entering 'Asus' in the search box just below that panel doesn't do what one might expect. 183 results, including laptops, graphics cards, etc. A "whole site" search box shouldn't be positioned there, it's misleading, and misleading = annoying.

It's a bit frustrating that the search seems to be slower and if you want to sort by price you have to do it for each group of items but apart from that its not too bad.

Will be good once you can view old orders again, I was told this feature has been requested when I rang to ask!

Originally Posted by will.
Apologies about ^ by the way Bindibadgi, shouldn't have said that. B)

That's cool, I saw you were in a huff :p

Amazon's new one is atrocious - I can't find anything now.

Looks ok but a bit chunky, bits break in Firefox 3 and why do I have to scroll to even begin to see a product listing on a 19" monitor?

Originally Posted by Eccles
Looks ok but a bit chunky, bits break in Firefox 3 and why do I have to scroll to even begin to see a product listing on a 19" monitor?

Yeh same, I wanted to find a samsung monitor, but had to scroll 200 miles down the page before I could even see the results! Then realised you can't search by brand :(, so I don't like it.

I've got to say I prefer the old one too. A big part of my job is UI design, and if I was to critique this interface, I'd say there are four main issues:

1: Variety of style. The top area, the sidebars, the central area and the bottom area all seem to jar. It would perhaps be less of a problem if the design was prettier, but as it is, I think it's an issue - I'd suggest either improving the aesthetics of these areas or bringing them more into line style wise.
2: Not highlighting key areas - I didn't notice the search box for a long time after loading the site. That's awful - search is where it's at people! If I were starting an online shop of any kind at this point, my site's start page would be a simple Google-style search page, perhaps with a combo box to allow me to jump to a category page.
3: The top area. Talking of combo boxes, why are you listing out each category of product by default? It's taking up a hell of a lot of space, which all could easily be replaced by a combo box, which initiates a refresh to produce a combo box next to it containing sub-categories (and just by the by, it's 2008 - you should be doing these sorts of refreshes in AJAX by now :P). I actually find combo-boxes to be more usable than big long lists, mainly because the combo-boxes are more intuitively alphabetical - you don't automatically assume a multi-column list will be sorted alphabetically, so you spend more time searching through it than you do a combo box, which you would typically assume to be alphabetically sorted.
4: Branding. You haven't really got a brand identity on this site. The logo is far, far too small (and needs refreshing IMO), and the colours are used too sparsely, so you don't have a colour identity. Fixing any one of these issues (logo size, logo quality, or colour identity) would be a big improvement, if you were to fix the second two you'd be on to a winner.

One last minor point - I would say that at this point in the evolution of e-business there are certain design conventions that people like to see sites adhere to. One of those is the positioning of particular elements. In my opinion the "Basket" and "Recently Viewed" sidebar widgets should be at the top right of the window - it may just be me, but these days that's just where I expect to see them - can anyone back me up on this?

I hope that you see this as a constructive post. Despite problems I've had shopping with you guys in the past I'm keen for you to succeed, so it saddens me to see your site design take (what I see as) a wrong turn. As will said, I strongly suggest switching back to the old site and starting again with the redesign.

Good luck,
Mike

Originally Posted by Bindibadgi

Quote:

Originally Posted by will.
Apologies about ^ by the way Bindibadgi, shouldn't have said that. B)

That's cool, I saw you were in a huff :p

Amazon's new one is atrocious - I can't find anything now.

I quite like Amazon's new layout. Bought a Mordaunt Short MS308 Subwoofer from there last week, found it fine.

until it can rival OcUKs site, it wont be good enough, and until OcUK can rival the Customer service of Scan, i wont buy from them

Originally Posted by shaffaaf27
until it can rival OcUKs site, it wont be good enough, and until OcUK can rival the Customer service of Scan, i wont buy from them

OcUK have decent customer service. I got a faulty 24" Monitor from them in April (a singe blue line of lazy pixels 2/3s of the way up the right side of the screen which ended with a single red lazy pixel), and the return process was fairly straight forward, I got an RMA and they (contracted parcel service) came and picked it up, took it back and delivered a new one within a week.

Originally Posted by shaffaaf27
until it can rival OcUKs site, it wont be good enough, and until OcUK can rival the Customer service of Scan, i wont buy from them

I've had better service from OcUK than I have from Scan to be honest, and I'd estimate I've used OcUK around 15-20 times, whereas I've only used Scan around 5 times. Having said that, I do realise that the overwhelming majority of people will have had the opposite experience. I'd agree that from a usability perspective OcUK's site is the clear winner, but it's very 90's style wise. Scan's old site whupped it's ass on the style front.

Just as an aside, do you reckon Scan are trying to pull a New Coke on us? ;)

Mike

Originally Posted by imkeller
Yeh same, I wanted to find a samsung monitor, but had to scroll 200 miles down the page before I could even see the results! Then realised you can't search by brand :(, so I don't like it.

I just did the same with a Gigabyte GA-EP45-DQ6 :( I was just thinking my 17" TFT doesn't cut it anymore

Originally Posted by Bindibadgi

Quote:

Originally Posted by imkeller
Yeh same, I wanted to find a samsung monitor, but had to scroll 200 miles down the page before I could even see the results! Then realised you can't search by brand :(, so I don't like it.

I just did the same with a Gigabyte GA-EP45-DQ6 :( I was just thinking my 17" TFT doesn't cut it anymore

You need to upgrade! As I said, I upgraded from a 17" CRT to a 24" Widescreen 1920x1200 TFT in April..

Now I see ALL.

I have to say I'm not a fan of the new filtering function. I like categories with a nav bar that expands if you click it and keeps a hierarchy so I can tell where I am when browsing and drill down from there.

There seems to be far too much white space, especially on the homepage

Today Only and MixIT aren't at the top which is where I expect categories like them to be

Lots of bugs with menu's overlaying each other (FF 3.0), site is also very slow

Far too much shadowing making it seem in-cohesive, looks like someone just found the shadow tool in Photoshop

And finally for this post (I'm sure I can find more but I'll stop here), you have the least clear search box ever

As a regular Scan customer, and a web developer by trade, the design of the site ought to be of interest to me, and I'll take a look in due course.

My concern, however, is the fact that this article even exists... Are we sponsored by Scan these days? Does free postage mean we must respond with free advertising? Or are we going to cast an eye over competitor sites.

Don't get me wrong; Scan are great, and I'd use them even without free delivery via BT. But I think this is an editorial faux pas, especially in the light of alleged advertisers interference at sites like GameSpot.

Meh it's just a SCAN customer forum, how the hell do you think bit-tech pays for the witty and wonderful review/news staff who keep you entertained? I'm sure if they could afford it they'd do it out of the goodness of their hearts....but in reality people like SCAN pay for adverts/forum and you get good (unbiased) reviews and news

The navigation is horrible. I clicked on the pro audio tab and thought you hadn't added any products in to it. Then i started clicking on the big fat images for maudio and novations and again nothing happened. Then, i see, right at the top in little writing all the different categories but after clicking on one of the categories i then need to tick ANOTHER check box before anything is displayed.

It also took a good couple of minutes to even find the today only section Why isn't it in a tab at the top?

Do scan really think this is how a website should be laid out?

I dont know if it is just me but i am getting lots of errors when trying to do almost anything, i hope this gets sorted because it gets highly annoying.

however i do like the layout but the shading is defiantly way over the top, it should only come from two sides of the shape at the very most.

Originally Posted by cjmUK
My concern, however, is the fact that this article even exists... Are we sponsored by Scan these days? Does free postage mean we must respond with free advertising? Or are we going to cast an eye over competitor sites.

Don't get me wrong; Scan are great, and I'd use them even without free delivery via BT. But I think this is an editorial faux pas, especially in the light of alleged advertisers interference at sites like GameSpot.

Some of you continue to amaze me, especially in light of the fact we've always been very open in the way we separate the church from the state. Nothing has changed on that front and to be honest I don't even know why I'm responding to you.

Like I'm sure many of you do, I happen to check Today Only on a daily basis to see what the latest offers are and this morning when I checked I noticed there wasn't anything on Today Only... I wasn't particularly awake at the time - I hadn't had my morning coffee. But I then saw Chris P's post in the forum, added two and two together to make four and felt it was worth letting people know.

My email address and PM box is always open if anyone wants to suggest news to me and the same goes to the rest of my team as well.

Originally Posted by cjmUK
As a regular Scan customer, and a web developer by trade, the design of the site ought to be of interest to me, and I'll take a look in due course.

My concern, however, is the fact that this article even exists... Are we sponsored by Scan these days? Does free postage mean we must respond with free advertising? Or are we going to cast an eye over competitor sites.

Don't get me wrong; Scan are great, and I'd use them even without free delivery via BT. But I think this is an editorial faux pas, especially in the light of alleged advertisers interference at sites like GameSpot.

We don't EXPECT you to post, we are simply asking for you feedback, which you of course have the rigt not to provide. This is the SCAN forum so logical to post a change to the SCAN site, within OUR forum and why shouldn't we !.

Of course you don't complain about the FREE carriage but do so when we ask for some feedback :/ - Your feedback is also FREE and we are not charging you for it !

Most of the feedback received has been positive, but we are also listening closely to all the feedback provided, even the negative. As explained at the start of the thread this site is brand new so there will be teething problems - Just like with the last update to the site around 4 Years ago, but we will iron out all of the issue eventually - We won't be able to please every single person using the site, however we will get as close as possible to keep all of our Customer's happy.

Regards

Originally Posted by Timmy_the_tortoise
You need to upgrade! As I said, I upgraded from a 17" CRT to a 24" Widescreen 1920x1200 TFT in April..

Now I see ALL.

Meh, I find 3x 17s easier than one large one

I suppose I was just surprised earlier because I was truly shocked when I saw the re-design.

I'm not claiming to be some genius web design master or anything like that. I do however think I've got a pretty good eye for design, usability and a thing for simple, clean code. Recently I've been so surprised by a few companies so-called re-designs that it actually has started to annoy me. Not necessarily because I use the website in question or because I just love to pick a fight, but simply because I get pissed off at work when we do a pitch and our offering is so very clearly better than the competition but because we are a little bit more expensive they go with the cheaper option. In a lot of situations that would be a perfectly normal thing to do, but for some companies who's living is based on their website I just don't get why this happens!

Amazon was the most recent one. They are probably all in house, but really, that menu is the most dog ugly thing I have ever seen. It's become bloated and unrefined.

I don't know who did the work on this new scan website but I don't think they have done a good job. I think the design belongs in a period about 2 - 3 years ago. I think the layout is confusing and complicated. At first glance are it looks broken! Those huge banners half way down the page! What are they doing? On the homepage of your website that sells parts for computers, you only have 3 items, and they are way below the fold.

Here are my thoughts on the new design:

Good:

• The icons are nice. I like icons.
• There is a lot more space than the old site.
• Colours are brighter

Bad:

• On my 21 inch wide-screen it's huge. Can't imagine what it's like on a 30 inch. This is fine, but there is content that goes all the way across. People don't like reading long lines of text. It's why newspapers use columns rather than just spanning the whole page.
• The overall look of the site is a strange mix of cluttered disorganisation and ugly drop shadows. I'm all for a nice drop shadow, but these are big, blurry and on a white background just make the page look dirty. As if it's been smudged.
• The HTML doesn't validate. Sometimes you can't get around this. We've recently done a big job for a company who had an archaic content management system that I'm sure they would love to update, but simply don't have the time at the moment. The side effect of this is that however clean our code was it was never going to validate once plugged into the content management. I don't know if this is a similar situation here but there are some pretty basic errors in that list.
• The CSS... Well... This is just horrible. It has 161 errors on the homepage! No wonder there are rendering issues! I'm all for breaking a few rules to get png's working in ie6, or using opacity but there are errors caused by spelling mistakes! Did nobody stick this through a validator to check? I would be ashamed to show it to someone.
• The navigation at the top of the page is basically the same as the old site. Which is probably one of the most infuriating parts. On one hand I suppose you've got instant access direct into a section to see the products, but on the other you've got to scan all those words to find what you're looking for. I'd be more than happy to save a few seconds at the cost of a few mouse clicks, or a hover menu. I used to use Ctrl+F to find stuff. Nothing has changed.
• On anything other than a behemoth of a screen the content is below the fold, after two huge banners... And there are only three items! Take a clue from any other big internet shop! Whatever I may think about the design of Amazon now, the homepage definitely does the right thing, at 1024x768 there are 6 products, all the primary navigation items, search, a promotion, some targeted promotions and a link to my basket. Scans homepage at the same resolution: Has a horizontal scroll bar!! A mass of links in a pretty small font, a tiny logo with a big blank blue area underneath, the most inconspicuous search bar ever, login and options panel, the top of my basket and a promotion panel. Not a single actual product is visible on the most visited page on your website.
• Even the product pages themselves hide the product from view on anything but the most massive of screens. With the average only 1024x768 it's a bit of a blunder.
• Inconsistent design: Some buttons are rounded, some are grey, some are blue. Some corners have a 5 pixel radius, some have a 30 pixel radius. There are about 4 different shades of blue that are all very similar, but not quite.
• To get to an actual product section you first have to click the category and go to the category holding page. Fair enough, but why are there no products on that page? After the homepage surely those pages will be the next ones with the big visits? Then I have to click a checkbox and then a button. That is too many clicks.
• The logo is teeny! Why so small, especially with all that empty space. Also, what does the all link do?
• Content areas on the page are badly defined. Looking at the large product list they seem quite barren and lacking in layout. At first glance it's hard to pick up the information being presented. Which when people are flying around a site at speed makes it hard to quickly spot the information your interested in.
• When you go into a section clicking on what is normally a checkbox label (which is what the rest of the internet tells us) takes us to a new page. You can't change the normal functionality of something like a checkbox. I know that I can click the words next to a checkbox to select that checkbox, which is not the case on your site.

I know, the bad list by far outweighs the good, but in my honest opinion the only thing that has changed from the old to the new is that it's 100% width, the colours, some design elements and there is some new and confusing functionality. I don't think it's a step forward. Some people may claim that this is a site for techies and as such doesn't need to be mum friendly, but I think you'll just end up relying on regular customers. If I didn't know what scan was I would probably leave this website, or at least treat it with caution. I'd be suspicious of your reputation. Do you ship things on time? Is there good customer service? I think you do both those things brilliantly, but someone new might see the site, compare it to a site like ebuyer and choose the more solid looking of the two. Judging the book by it's cover!

Sorry to be an arse :(

will

I'm sure this has been spotted already but on the home page, below the 'We hope you enjoy our latest creation', when you flick between the 1-4 tabs the images content get a bit strange, not sure what's happening but there's a html comment appearing there. I'm using FF2 by the way.

Generally I think it's an improvement over the previous site though, certainly the design appeals to me more. Contrary to what other people have said, the filters are easier to use than previously too.

Still no Irish portal, still no pricing in euro, still no reasonably-priced deliveries to Ireland?

Still won't be buying from Scan..

Scan's direct competitors throughout Ireland, the UK and the rest of Europe continue to get my custom in their stead, almost a year after I was told in the Scan forum that they're "working on it".
They had the time to redesign their site from the ground up, but not enough time to significantly expand their market and seize a golden opportunity?..

I don't mean to be an arse about it, but I'm sorry guys, having to make an international phonecall to place an order and pay a excessive premium for delivery just doesn't cut it with so many competitors out there offering better in those regards.
If I've missed something on the new site in that respect, tell me and I'll sign up on the spot..

Hi, I would like to say that the Scan site has been low fi for a while, it did need more search options, and these seem to be there now.
The sceen does fit my 1440:900 19" monitor fine.
I have been using scan for 6 years and seen the website change loads, this is a big change.
Its nice to have items listed in price order, or A to Z etc options
I hope the site will speed up over the next few days, its a little slow, and yes the Ebuyer site is faster....

Originally Posted by cpemma
On motherboards, ticking 'Socket 775 - Intel P31 / P35' and entering 'Asus' in the search box just below that panel doesn't do what one might expect. 183 results, including laptops, graphics cards, etc. A "whole site" search box shouldn't be positioned there, it's misleading, and misleading = annoying.

Yeah, why is the search box there, and why isn't there a 'refine' search box at all?

Originally Posted by Bindibadgi

Quote:

Originally Posted by Timmy_the_tortoise
You need to upgrade! As I said, I upgraded from a 17" CRT to a 24" Widescreen 1920x1200 TFT in April..

Now I see ALL.

Meh, I find 3x 17s easier than one large one

But 3 x 24" would be even better. ;)

I really like it.

The good

• Brighter, makes my slightly happier when I see it than the old site.
• Much easier to navigate with a laptop touchpad, trying to get the right menu on the old site was a pain. The text was very small, and I am always in a rush.
• Makes the site look more reputable
• The main menu is easier to see now that they text is bigger and more seperated
• Filtering works pretty well
• Icons look nice

The Bad

• Individual product pages, I am swamped with info. The idea of having the menu on the side to related to a section further down the page is nice. But not as nice as tabbing. As both are mixed, its a bit confusing. I say stick to just tabs. Or keep the current layout, but instead of all the sections being expanded by default, there should be an expand option. So when the page loads it is significantly shorter (in length). While this won't add or take anyway away, it is just less distracting.
• Page should load below the filter. When you select a product or view all products after filtering, you cannot actually see any products untill you scroll down. It would be good if the page loaded so that the first product was at the top of the screen.

The Ugly

• The scan logo should change colour when moving onto the different sections, ie if you click on "Pro Video" the blue scan logo is on a brownish red background and it just looks a bit funny. Maybe the logo itself could be tweaked to fit into the slighty less formal new theme.

Other than the few bad points, its a thumbs up from me ;) <---- See I told you.

Originally Posted by Timmy_the_tortoise
OcUK have decent customer service. I got a faulty 24" Monitor from them in April (a singe blue line of lazy pixels 2/3s of the way up the right side of the screen which ended with a single red lazy pixel), and the return process was fairly straight forward, I got an RMA and they (contracted parcel service) came and picked it up, took it back and delivered a new one within a week.

OcUK is a hit or miss with customer services (in my opinion), brilliant technical support though. Their cheeky use of exc. VAT prices as their forefront for the price of products is a big no-no. I use to be a regular with OcUK (since 2001 along with dabs) but gradually moved away when it took OcUK over a month to replace a faulty item and when their prices were no longer competitive (not to mention their rather steep delivery prices). In fact, I never came across Scan until the last year or two. Scan has always been pleasant to deal with online or over the phone.

The new site is a nice change but there are flaws, many of them already addressed by previous posters. On a web developing aspect, I do feel that this web-site has become far more complex than it should be.

One thing to mention is that the alternative delivery address option is now completely missing on this new site. I can't find it in the Accounts section and had to place an order to my London home address and send a separate web query to get the delivery address changed.

It is certainly a prettier site . . . but I prefer the old one so far, especially the serach filters.

E.g. under the old site, I looked for internal hard drive, then clicked on SATA 400-1000GB, then could filter that list by selected manufacturers (e.g. seagate and WD), then filter that further with a keyword, all very quickly and effortlessly . . . . I haven't worked out how to do the same on the new site. And for me function comes first over form . . . although I think the old sites form was what made it's function so good.

But I'm still looking around the new site, so haven't made my mind up completely yet.

I like it :)

Originally Posted by RTT
I like it :)

But you like useless filters :p

hmm... i dont like the fact that you have to click twice to get all the products up -> i prefered it when you could just click once and it would come up with everything. apart from that, i like the pro audio/video... sections

website has issues in safari - product page info tab graphics are literally randomly scattered about the page. they seem to snap to a slightly more sensible position when you click the tab but they are still too far to the left.
safari 3 in Mac OS X Tiger.

also, i honestly really don't like the design - it's far from neat, my eye doesn't know where to be drawn, information doesn't seem to be partitioned at all sensibly. your old design was both more usable and more attractive.

Bit of a pain that you cant check the status of RMA's, keeps popping up with "Server Error in '/aspnet' Application" runtime error, hope they get this fixed soon, this todo list, do we have access to what they're fixing, as far as the new site goes, the navigation is woefull

1. Usagbility/Speed Issue - When you click on a section heading (e.g. CPUs), you now have to wait for every one to load, with every image etc. The old site, let you on that first menu click select a reduced (filtered list). Thus the new site is much slower when first clicking on a new section.

2. Potential Bug - When clicking on Bit_Tech free scan post link, the next link fails to find the relevent page on Scans secure website, specifically; the click here link https://secure.scan.co.uk/MyAccount/BitTechFreeCarriage.asp?uname=3dHeli&uid=XXXUID_hiddenby3dHeli_in_postXXX (found on this page; http://forums.bit-tech.net/scanfd/), which redirects to https://secure.scan.co.uk/aspnet/404.aspx?aspxerrorpath=/aspnet/MyAccount/BiTechFreeCarriage.aspx, and fails with a error; Server Error in '/aspnet' Application.. - The resource cannot be found. - Requested URL: /aspnet/404.aspx.

I didn't really like the old one but i have to admit that it was easier to navigate..I like the new one ,its more clean!! What it annoys me in the new website is that every time that i will view a product and go back on the list the view by price setting is gone!!

Reference the potential bug spotted in above post. Just spoke with SCAN's customer services about a problem with the free carriage offer, and they told me they no longer offer free postage via bit-tech forums, only hexus is now offered.

I informed them the bit-tech forums still promoted the offer and SCAN told me they didn't know this. Obvious next question was when the offer stopped, and SCAN said they didn't know . . . . or perhaps didn't want to say (as that could be an ommission for how long the failure to withdraw the offer from the forums had exisited).

Just posting so others are aware.

Honestly, I prefere the old layout. This one seems to load so much slower than the last one, might just be me though!

Originally Posted by 3dHeli
Reference the potential bug spotted in above post. Just spoke with SCAN's customer services about a problem with the free carriage offer, and they told me they no longer offer free postage via bit-tech forums, only hexus is now offered.

I informed them the bit-tech forums still promoted the offer and SCAN told me they didn't know this. Obvious next question was when the offer stopped, and SCAN said they didn't know . . . . or perhaps didn't want to say (as that could be an ommission for how long the failure to withdraw the offer from the forums had exisited).

Just posting so others are aware.

Taken from http://forums.bit-tech.net/showthread.php?t=135466&page=8

Guys -

I have not read the whole thread, but I would like to confirm that we have NOT cancelled the Free Carriage incentive for BIT-TECH users. I am unsure why "if" has been told otherwise :/

If anyone is having issues with associating a new account or ordering through this offer please PM me with the issue.

In the event of an issue you can still contact our Sales line – 0871 472 4747 to place your order via the phone

Best Regards

The only probe with the old site was the tiny tiny text box at the top of the screen with all the categories in it, and that’s still there, have a look at ebuyers site, thats superb now.

That said ive been using the site for years and am pretty used to it, looks better but no easier to use really. Still a top site :)

And all those MOANING geeky nothing better to do than moan moan and moan muppets need to cop on to the fact that scan give alot to this community so at least give a bit of constructive feedback instead of "its ****" or whatever else comes into your head before thinking.

I prefer the old site. Main problem with the new one is that there's too much content (descriptions, keys, overviews) at the top of the page before you see the product listing.

http://www.richardswinburne.net/NA/scan.jpg

Surprised to find this today, and it's an AWESOME feature. Manufacturer searching is in too - good job! ;)

Originally Posted by Bindibadgi

Surprised to find this today, and it's an AWESOME feature. Manufacturer searching is in too - good job! ;)

I saw it when I was ordering my stuff too...

Shame CityLink have their usual crap delivery making me wait.

Not sure if this had been mentioned at all, however today when searching for routers, I realise there is no routers selection (appear to be included in hub/switches list).
Allthough having it in this list was not an issue, what did prove to be an issue and caused me to just give up was theat if I selected the hub/switches, click "view selected" then in the search, typed in "router" the search found 70 routers listing 10 on each page, I wanted to be able to list all these routers in order of price (lowest price at the top, getting more expensive as I work my way down the list), which seems to work per page, but not for the whole list of search results.

So for example, page 1 first item about £30, then the 10th item would be about £500
However then on page 2, the 1st item was £14, with the 10th item being about £100
Page 3 starts at £17 then bottom of the list £119 :?

With 7 pages of routers of which the cheaper ones scattered across them instead of all on the first page progressively getting more expensive as the pages increase, I thought maybe I can view all the items, or say 25 per page, but there is no option to change how many are listed on the page :(
Needless to say, I pritty much gave up and went else where to get my prices. :|

Other than this searching issue, the site looks really nice, just hope you guys can improve the search engine to match. ;)