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EA's Origin to delete inactive accounts

EA's Origin to delete inactive accounts

The TOS for EA's new distribution platform, Origin, reveals a plan to purge inactive accounts.

This article has been updated since publication.

The Terms of Service for Electronic Arts' new digital distribution platform, Origin, reveal that the publisher plans to purge inactive accounts - meaning users may lose their games and DLC.

Spotted by RPS, the clause in question claims that 24 months of inactivity lead to cancelled accounts and 'loss of entitlements'.

'If you have not used your Entitlements or Account for twenty four (24) months or more and your Account has associated Entitlements, your Entitlements will expire and your Account may be cancelled for non-use,' say the terms.

Entitlements are defined as 'paid and free downloadable content, unlockable content, digital and/or virtual assets, rights of use tied to unlock keys or codes, serial codes and/or online authentication of any kind, in-game achievements and virtual or fictional currency.'

Origin, which was announced earlier this year, is Electronic Arts' competitor to services such as Steam and GamersGate - a platform for selling and digitally delivering PC games.

We've contacted Electronic Arts for a comment on the matter, but until then let us know your thoughts in the forums.

UPDATE - 4 Aug 2011
Electronic Arts has issued the following statement to RPS, via EA's John Reseburg.

'The Origin terms of service are designed to protect against misuse of the Origin system. No Origin user who has paid entitlements and/or downloaded games will have their account cancelled or games expired due to extended non-use. The term regarding account cancellation for non-use is designed to guard against creation of non-active accounts for inappropriate reasons.'

70 Comments

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Flanananagan 3rd August 2011, 10:52 Quote
Hahahahaha.
gg EA, gg.
Venares 3rd August 2011, 10:58 Quote
Yet one more reason to stay FAR FAR FAR away.
wuyanxu 3rd August 2011, 10:59 Quote
with inability to combine 2 accounts, it really is bull.
Blanx3_Bytex 3rd August 2011, 11:07 Quote
I dont see why this is a problem actually, I mean if you havent touched your games in 2 years, then you probably never will.
Not being able to combine accounts is much more of a problem, and the store only selling EA games is by far the worst aspect of the service, and that is what will turn customers away.
azrael- 3rd August 2011, 11:13 Quote
DragunovHUN stated this way back on 17 July.

Actually, in my mind this kind of constitutes theft, but I'm sure things like that do not apply to the likes of EA.
DriftCarl 3rd August 2011, 11:16 Quote
They can put what they like in their terms of service. It doesnt make it legal though. I would bet that if you really wanted to, you could take them to court and overturn those terms of service to either get a new account created with the same entitlements, or get compensation for deleting the account.
The question is if anyone will be bothered to do that, I would bet it isnt worth the effort if the games are over 2 years old.
Such a shame that BF3 isnt available on steam(unless the position has recently changed)
benji2412 3rd August 2011, 11:21 Quote
Quote:
Originally Posted by Blanx3_Bytex
I dont see why this is a problem actually, I mean if you havent touched your games in 2 years, then you probably never will.
Not being able to combine accounts is much more of a problem, and the store only selling EA games is by far the worst aspect of the service, and that is what will turn customers away.

While I agree that if you've not been on for two years then you never will, EA shouldn't be allowed to do this. Imagine that you only buy BF3 on Origin (which I will be doing if it doesn't come out on steam) and after two or so years you decide to play it again.....Wait you can't. We all pick up games we've not played after a few years and have a go, like theme hospital. Granted these were from before digital platforms like steam, but they shouldn't be allowed to do it. They must have a reason for this stipulation and the question is, would they actually delete these accounts on the dot after 24 months or if its something to do with server traffic etc?
CrapBag 3rd August 2011, 11:25 Quote
As I said on dragons thread you only have to login to your account once every two years and you have secured your account and people will probably have bought other games as time goes by so the account will most likely be in use anyways.

It's not a big ask, although I do agree this stipulation is kinda pointless.
GeorgeStorm 3rd August 2011, 11:29 Quote
How on earth is it theft?
In steam's terms and conditions it says they can close your account at any time as far as I'm aware don't they?
hrp8600 3rd August 2011, 11:29 Quote
This sort of thing will not help them sell Origin to people.
I don't like it already.
Astatine 3rd August 2011, 11:35 Quote
This sounds evil, but Ts and Cs are written by lawyers. They're all written evil (see the stuff in the Steam ones, as someone above pointed out.)

The difference is that -- for the majority of people -- Steam don't *behave* evil, rather they're an excellent service that many of us are happy to use.

It remains to be seen whether EA will behave evil or not, and that's not something you can tell by reading legalese. Judging by their enthusiasm in shutting down online services for 2-year-old games, I'm suspicious.
DragunovHUN 3rd August 2011, 11:36 Quote
Hey Joe, don't you check our gaming section for news anymore?

It's not theft, you agree to their conditions when you sign up. I'd like to point out that it's not the same thing as Steam's TOS either, as Origin states that your entitlements will expire and addition to that, your account might get closed, while Steam just might terminate your stuff.
azrael- 3rd August 2011, 11:36 Quote
Quote:
Originally Posted by GeorgeStorm
How on earth is it theft?
In steam's terms and conditions it says they can close your account at any time as far as I'm aware don't they?
Who said Valve isn't in a position to steal as well... ;) That still doesn't make it right.
GeorgeStorm 3rd August 2011, 11:40 Quote
It's still not theft?
And I never mentioned whether it was right/wrong
CrazyJoe 3rd August 2011, 11:46 Quote
Couple of weeks late to the party I see, they've already responded.

Plus EADM had a clause saying you only had 1 year to download your games and yet nothing happened.

Also, already mentioned but we've been talking about this in the forums for the last 2 weeks...
DragunovHUN 3rd August 2011, 11:49 Quote
Quote:
Originally Posted by CrazyJoe
Couple of weeks late to the party I see, they've already responded.

That still doesn't look credible.
CrazyJoe 3rd August 2011, 11:51 Quote
Quote:
Originally Posted by DragunovHUN
That still doesn't look credible.

If they come back to BT with the same I hope you will say the same thing.
earlydoors 3rd August 2011, 11:53 Quote
graphical detail is over 9000
CrazyJoe 3rd August 2011, 11:54 Quote
Quote:
Originally Posted by earlydoors
graphical detail is over 9000

Try this thread.
DragunovHUN 3rd August 2011, 11:57 Quote
Quote:
Originally Posted by CrazyJoe
If they come back to BT with the same I hope you will say the same thing.

What?

Like i said when you posted this in my thread, that's just a random blog claiming that EA said something. It's not even an unofficial EA statement, let alone an official one.

"If they come back to BT with the same" assumes that the update on the blog post is in fact based on an actual response from an EA representative who has the authority to make such statements on the company's behalf, which is the part i'm having doubts about.
azrael- 3rd August 2011, 12:02 Quote
Quote:
Originally Posted by GeorgeStorm
It's still not theft?
And I never mentioned whether it was right/wrong
If someone takes my money, then takes away what I paid for, I'd call that theft. I would call "retiring a game" theft also. I've still paid for it, so it should be up to me and me alone to decide, if and when I no longer wish to play it.
CrazyJoe 3rd August 2011, 12:04 Quote
Quote:
Originally Posted by azrael-
If someone takes my money, then takes away what I paid for, I'd call that theft. I would call "retiring a game" theft also. I've still paid for it, so it should be up to me and me alone to decide, if and when I no longer wish to play it.

But the T&Cs cover all this.

"license that can expire at any time" etc etc etc

It's not theft.
azrael- 3rd August 2011, 12:06 Quote
Quote:
Originally Posted by CrazyJoe
But the T&Cs cover all this.

"license that can expire at any time" etc etc etc

It's not theft.
I guess I'm just old-fashioned that way. And really, I should know better. When Big Business does something it is NEVER a crime.

Come to think of it. Shouldn't my payment be able to expire at any time as well?
DragunovHUN 3rd August 2011, 12:06 Quote
Quote:
Originally Posted by azrael-
If someone takes my money, then takes away what I paid for, I'd call that theft.

What about rental services? They take your money for a movie/house/car/prostitute and then take the product back as per the terms you agreed on. Is that theft too?
Denis_iii 3rd August 2011, 12:10 Quote
Good thinking EA, screw over those who purchase products you publish :) Thank god for the pirate community who I can fall back on if you ever screw me over.
Why do this at all EA? Aside from an evil attempt to get those you have screwed over with this to re-purchase the game? Why even delete an account, not like it takes up a huge amount of data on your servers.
Think EA is just trying to take back the title of most evil publisher back from Activision.
Ending Credits 3rd August 2011, 12:11 Quote
Regardless of whever this is true or not, I wouldn't trust EA to handle even the expulsions that come out of my backside let alone my games collection.
azrael- 3rd August 2011, 12:18 Quote
Quote:
Originally Posted by DragunovHUN
What about rental services? They take your money for a movie/house/car/prostitute and then take the product back as per the terms you agreed on. Is that theft too?
I certainly know the distinction between renting and buying. And I consider buying a game on STEAM, Origin (very unlikely, but for argument's sake) etc. as being *bought*. Take away said game and a theft has been comitted in my eyes.

What amazes me is how nonchalant people seem to be around the concept of buying in regard to online services.
GeorgeStorm 3rd August 2011, 12:20 Quote
But thats the point of software, you aren't buying the software, you're buying the right to use it. Just the way things are.
CrazyJoe 3rd August 2011, 12:20 Quote
Quote:
Originally Posted by azrael-
And I consider buying a game on STEAM,

Steam don't sell games, that's the whole point.
Mentai 3rd August 2011, 12:22 Quote
This clause was always in there, not really sure how it took this long to hit news websites. This to me was the biggest reason why I've been dead set against Origin.

@Blanx3_Bytex

You've replayed every game in your collection in the last 2 years? You really want to set a precedent of games requiring a repurchase if you didn't give them enough attention at some point?
DwarfKiller 3rd August 2011, 12:25 Quote
Quote:
Originally Posted by azrael-
DragunovHUN stated this way back on 17 July.

And this whole fiasco has been public knowledge/arguement since EA started plastering Origin everywhere in E3.
The arguement is the same everytime.
'They shouldn't be allowed to delete my games'
'Steam can delete your account for any reason and when they feel like it'
'Yeah, that only really happens when you have actually DONE something against their ToS'
'24 months? If you haven't played it in that long you probably won't play it anyway'
etc. etc.
DragunovHUN 3rd August 2011, 12:26 Quote
Quote:
Originally Posted by azrael-

What amazes me is how nonchalant people seem to be around the concept of buying in regard to online services.
Because it's all optional. I certainly won't be taking adventage of the service in its current state, but i see no reason to get angry because of what they offer.
Zorndar 3rd August 2011, 12:28 Quote
Still getting my games as hard copies on DVD, still my DLCs are from the inet. I´m never trusting EA or Steam enough to get everything online. On the other sides its much more fun for me to get my hands on a fresh arrived package including my newest bought game.
Hypno 3rd August 2011, 12:57 Quote
I download games through EADM and still have them in origin haven't played half of them.
Mentai 3rd August 2011, 13:07 Quote
Steams ToS are much more vague, and imply you'd really have to be doing something wrong that they hadn't thought to protect themselves from. Origin puts a definitive timer on your "entitlements" which is much more foreboding. If at the end of the day they have the same outcome, that's EA's problem, because they need to look at least as good as Steam, not worse.
CrazyJoe 3rd August 2011, 13:11 Quote
Quote:
Originally Posted by Mentai
Steams ToS are much more vague, and imply you'd really have to be doing something wrong that they hadn't thought to protect themselves from. Origin puts a definitive timer on your "entitlements" which is much more foreboding. If at the end of the day they have the same outcome, that's EA's problem, because they need to look at least as good as Steam, not worse.

You can turn it round and say that EA guarantee you at least 2 years while Valve don't even guarantee you 10 mins.

Either way, I can't see EA going through with it just like they didn't go through with cutting access to your downloads on EADM 1 year after purchase.

Until it happens, it's a non story for me.
Paradigm Shifter 3rd August 2011, 13:13 Quote
Quote:
Originally Posted by
I presume that this is also compounded by the EA traditional "we can pull the online portion of a game at any time with 30 days notice posted on EA.com".

It's the pull-the-rug-out-from-under-you thing about online/DLC that makes me spend most of my time playing offline.

I think the outright loss of content you've registered/paid for is cheeky - perhaps they should reset the validity of it, so if you do decide to go back to play something that is magically "no longer yours (if it was in the first place, with the way most company's view selling products to customers)" you can simply re-register it to a recreated account.

...Or better yet, don't delete old accounts in the first place.
Nikols 3rd August 2011, 13:39 Quote
Quote:
Originally Posted by DragunovHUN
Quote:
Originally Posted by CrazyJoe
Couple of weeks late to the party I see, they've already responded.

That still doesn't look credible.


Yup this isn't really news, we've bin talking about it in the forum for a couple of weeks
benji2412 3rd August 2011, 13:51 Quote
Quote:
Originally Posted by GeorgeStorm
But thats the point of software, you aren't buying the software, you're buying the right to use it. Just the way things are.

Aye, but they should make it a little clearer that they can do this than to bury it in their terms and conditions. Also there should be a 'rent it now' sign instead of 'buy it now' or 'purchase', that way it'd serve to highlight that it's essentially a right to rent over to use indefinately.

I have games/software from a time before digital distribution and you know what? They can't stop me using it unless they come and break in to my house and take it from me.

...........pretty sure that's called stealing.
GeorgeStorm 3rd August 2011, 13:53 Quote
Yeah true, but as far as I'm aware the facts are the same, you still have only bought the right to use it, not bought it itself so to speak.
In the end I'm not really bothered to be fair, if you don't like it don't use it, simples.
fata1_666 3rd August 2011, 14:01 Quote
2 year of being in active fair enough i say you cant be that bothered with in in the first place but sure people will get on the wagon and moan!!
BLC 3rd August 2011, 14:13 Quote
You don't like it? Don't use it.

This man has it right:
Quote:
Originally Posted by DragunovHUN
It's not theft, you agree to their conditions when you sign up.

This is not theft. They are not unlawfully depriving you of goods because you agreed to their terms when you signed up, and their terms give them the right to remove access to those goods. Therefore it is not a criminal matter; it's not even a civil matter, you couldn't sue EA over this because you'd be laughed out of court.

Yeah it stinks, yeah it's low, but them's the breaks. If you don't know what you're agreeing to when you agree to terms, then you have no one to blame but yourself when it comes back to bite you.

I'm not defending EA but you can't call this theft. In fact I think it's downright crappy of them, and I can see no reason for them to do this other than extorting money out of you. Hell I've got games purchased 13 years ago which I still install from time to time.
fingerbob69 3rd August 2011, 15:02 Quote
Hmmm... your account has to be inactive for two whole years and then and only then might you lose it.


I would suggest that if your account has been totally dormant for two years you've already lost it.
xaser04 3rd August 2011, 15:11 Quote
Quote:
Originally Posted by BLC
You don't like it? Don't use it.

This man has it right:



This is not theft. They are not unlawfully depriving you of goods because you agreed to their terms when you signed up, and their terms give them the right to remove access to those goods. Therefore it is not a criminal matter; it's not even a civil matter, you couldn't sue EA over this because you'd be laughed out of court.

It isn't anywhere near as black and white as that.

A company can put whatever they want in their terms of service, whether it is legally binding or now will be judged in a court of law.
CrazyJoe 3rd August 2011, 16:10 Quote
Quote:
Originally Posted by xaser04
It isn't anywhere near as black and white as that.

It is in this case, which is what we are talking about so :p
Waynio 3rd August 2011, 16:37 Quote
Oh wow now that is something to be pissy about with EA, everything else I didn't see the big problem but this, wow that really is awesomely crappy.

I doubt I'd ever go for 2 straight years without any gaming unless I fell really ill or something but still this news is so crap, I think this news should be the final nail in the coffin for their origin service.

EA can't be seen as a competitor to steam or any other now because they just killed themself IMO.
Kingsley813 3rd August 2011, 17:31 Quote
Origin sucks anyway.

I won a free console game (despite not owning one) via Doritos, and was supposed to redeem through these idiots. They have so far refused to acknowledge my entitlement to a free game, and hence cancelled my order, because they 'have not recieved payment'. Payment for a free game? That's a new one to me.
OCJunkie 3rd August 2011, 17:54 Quote
Granted, you agree to their terms so they have the right to do as they please afterwards, and sure, 2 years of inactivity is long enough to assume you ain't comin back, but it still doesn't mean that it's cool.

If you buy the retail copy for the same price you're still only purchasing the rights to use the product BUT if you don't use it for 2 years you can still reinstall it and play. To me, the problem is with that distinction, a license should be a license no matter how or where its purchased. If EA (or Steam for that matter) decides to cease Origin operations all of a sudden, they wouldn't exchange online licenses for retail ones and that's an issue.
DwarfKiller 3rd August 2011, 19:17 Quote
Quote:
Entitlements are defined as 'paid and free downloadable content, unlockable content, digital and/or virtual assets, rights of use tied to unlock keys or codes, serial codes and/or online authentication of any kind, in-game achievements and virtual or fictional currency.'

I hope this doesn't include retail CD-Keys. That would make them the Messiah of everything evil in the galaxy.
SexyHyde 3rd August 2011, 19:51 Quote
for all you people saying if you haven't logged on in two years you never will - you obviously haven't had kids! my girlfriend had about a three year hiatus before logging on again. and I never logged on to steam while I was playing games from other sources which I am guessing was 18 months minimum, possibly two and a half years, so I can see how it is perfectly possible to have a two year period where you don't log in.
SMIFFYDUDE 3rd August 2011, 20:28 Quote
I have dozens of games that i've gone 2 years or more without playing. I still intend on playing most of them in the future. A lot of them I haven't completed because another game came along and distracted me from it. 2 years isn't that long a period of time, and if you only have 1 or 2 games on Origin (lets face it most people will be buying from Steam if the choice is there) its quite likely that you won't activate it over that length of time.
Kasius 3rd August 2011, 22:09 Quote
I (quite embarrassingly) hadn't even heard or Origin prior to the BF3 Alpha :(
Sloth 3rd August 2011, 22:58 Quote
Quote:
Originally Posted by BLC
You don't like it? Don't use it.
A very simple and effective plan. EA aren't so foolish as to make Origin the exclusive way to buy their games and it doesn't seem to be required to play them.
Quote:
Originally Posted by xaser04
It isn't anywhere near as black and white as that.

A company can put whatever they want in their terms of service, whether it is legally binding or now will be judged in a court of law.
Whether a court finds the ToS binding or not is one thing, whether or not you could call removing games theft or not is another. Similar to the piracy threads, "theft" isn't really an applicable term.

Not that I'd want to try fighting EA in court. Deleting inactive accounts, while something users might not like, can be justified and will likely hold up in court, particularly with EA's lawyer army fighting for it.
Jimbob 4th August 2011, 11:48 Quote
I wanted to like Origin, I really did. I want competition for Steam.

But it's as if EA really want me to stay away, Crysis 2 was cheaper on Steam than Origin by £5 and when it was pulled it from Steam it was £20 cheaper at my local store so I bought it there anyway. I tried really hard to find a bargan on Origin but failed and then they pull this ****!

Seriouslty EA, you're the up-start in the digital distribution game. You need to be BETTER and CHEEPER than Steam not the other way around. As much as I want to use your service I can't, you failed.
GravitySmacked 4th August 2011, 12:12 Quote
I hope this is a joke?! I can't believe they would delete accounts like that.
CrazyJoe 4th August 2011, 12:14 Quote
Quote:
Originally Posted by Jimbob

You need to be BETTER and CHEEPER than Steam not the other way around. As much as I want to use your service I can't, you failed.

It might be a regional thing but for the UK on the 29th of July games that were on Steam and Origin were as follows:

Cheaper on Origin:

Alice: Madness Returns, Bad Company 2, Sims Medieval, Shift 2, Dead Space 2, Bad Company 2 Vietnam, Bulletstorm, ME2 Digital Deluxe Edition, Spore, C&C Tiberium Wars, Burnout Paradise: Ultimate box, Dead Space, Crysis Warhead, Warhammer Online + 30 days play, MoH, DA: O Awakening, Mirror's Edge, Spore Galactic Adventures, Spore, Creepy and Cute Pack, C&C 3 Kane's Wrath, C&C RA3 - Uprising, Fifa Manager 10, Fifa Manager 09, NFS: Undercover

Same price on both:

Sims 3, Mass Effect 2, DA:O Ultimate, BF2, NFS:HP, Mass Effect, NFS: Shift

Steam is cheaper:

Crysis, Fifa Manager 11, Shank, C&C 4
CardJoe 4th August 2011, 12:17 Quote
THIS ARTICLE HAS BEEN UPDATED
CrazyJoe 4th August 2011, 12:20 Quote
Quote:
Originally Posted by CardJoe
THIS ARTICLE HAS BEEN UPDATED

Like I said:
Quote:
Originally Posted by CrazyJoe
Couple of weeks late to the party I see, they've already responded.

benji2412 4th August 2011, 13:56 Quote
Response to update:

THEY'RE LEARNING TO LISTEN TO US!!
impar 4th August 2011, 14:00 Quote
Greetings!

So, EA expects to have accounts created for inappropriate reasons with paid entitlements and/or downloaded games?


OCJunkie 4th August 2011, 17:51 Quote
Well, seems like that update kinda kills the controversy now, doesn't it?
Sloth 4th August 2011, 18:31 Quote
Quote:
Originally Posted by OCJunkie
Well, seems like that update kinda kills the controversy now, doesn't it?
For the most part, and it's good to have a reputable site showing it instead of a random blog.

Though it does bring up more questions:
Quote:
Originally Posted by impar
Greetings!

So, EA expects to have accounts created for inappropriate reasons with paid entitlements and/or downloaded games?


It's things like this that start the head scratching. And if the real reason is to prevent misuse of Origin, why not say that accounts being used for inappropriate reasons will be deleted rather than inactivity?

They may just want to change it now, easy way to get this blunder behind them.
jimmyjj 5th August 2011, 00:00 Quote
*Yawn* this is such a non story.
SexyHyde 5th August 2011, 10:00 Quote
It's not a non story. The line in there they are saying is for one scenario, but its written in such a way that they cam abuse it, and isn't really worded to deal with the scenario they say it is. To me it looks like a get out clause, so they won't have to keep paying for a service long onto the future if it isn't as popular as they hope.
jimmyjj 7th August 2011, 17:03 Quote
Quote:
Originally Posted by SexyHyde
It's not a non story. The line in there they are saying is for one scenario, but its written in such a way that they cam abuse it, and isn't really worded to deal with the scenario they say it is. To me it looks like a get out clause, so they won't have to keep paying for a service long onto the future if it isn't as popular as they hope.

How can saying they will close accounts that are not accessed be used as an excuse for shutting down the service if it is not popular? This is a totally illogical statement.

If you realistically think this will ever happen then do not download anything from Origin.

I am sure if you read the Steam Terms and Conditions there is probably something in the small print about how they own your Grandmother but no one has a problem with this.
iggy 8th August 2011, 20:56 Quote
Quote:
Originally Posted by CrazyJoe
Quote:
Originally Posted by azrael-
If someone takes my money, then takes away what I paid for, I'd call that theft. I would call "retiring a game" theft also. I've still paid for it, so it should be up to me and me alone to decide, if and when I no longer wish to play it.

But the T&Cs cover all this.

"license that can expire at any time" etc etc etc

It's not theft.

in the UK those T&Cs constitute an unfair contract and are therefore null and void. they don't mean jack ****.

you wouldnt sell someone a car and then take it back two years later just because the mileage was low would you? oh ****, did i just turn that analogy right round on the *******s?
whamio 2nd July 2012, 09:22 Quote
what's the big deal, your checking and savings accts, probably have the same clauses. ....
adidan 2nd July 2012, 16:06 Quote
Quote:
Originally Posted by jimmyjj
*Yawn* this is such a non story.
Indeed.

Time to move along now, nothing to see here.
steveo_mcg 2nd July 2012, 16:09 Quote
Can I state my desire to see (very) old news topics closed to comment after a while, for no good reason necropsy of 11 month + old news stories bugs me...
adidan 2nd July 2012, 19:46 Quote
Quote:
Originally Posted by steveo_mcg
Can I state my desire to see (very) old news topics closed to comment after a while, for no good reason necropsy of 11 month + old news stories bugs me...
And me, feck it, didn't realise I'd responded to a random digger upper earlier on.
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