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Ex-EA exec: "EA is in the wrong business"

Ex-EA exec: "EA is in the wrong business"

Former EA executive Mitch Lasky has called his old employer out on having the wrong business model.

Former Electronic Arts executive Mitch Lasky has lambasted the publisher for having the wrong business model for a future that will focus on digital distribution via his blog.

Writing on Bizpunk (via BluesNews), the former executive vice president of mobile and online implied EA was being naive in how it planned for a digital future.

"EA is in the wrong business, with the wrong cost structure and the wrong team, but somehow they seem to think that it is going to be a smooth, two-year transition from packaged goods to digital," said Mitch, who is now a partner at tech investment firm Benchmark Capital.

Mitch writes about a proposal he once presented to the company that involved cutting costs and preparing the company for a games-as-services approach to business, but says he was shot down immediately.

"They literally couldn't imagine going to Wall Street with a message of increased profitability rather than top-line revenue growth."

"The old EA model was a basically a three-legged stool: 1) a profitable, recurring sports business (Madden, FIFA); 2) franchise games that produced big hits on a less frequent basis (The Sims, Need for Speed, Command & Conquer); and 3) a collection of digital assets (e.g.: Pogo & JAMDAT, and now Playfish) and distribution/partnership titles (e.g.: Rock Band & Left 4 Dead). Of those, the only stool leg left intact is the third one. Without the digital assets and the EA Distribution titles, they'd be in even more serious hot water."

Let us know your thoughts in the forums.

31 Comments

Discuss in the forums Reply
cjoyce1980 14th January 2010, 11:27 Quote
sour grapes......... maybe? or as we all have expected for a long time, EA are poo
yakyb 14th January 2010, 12:03 Quote
still maintain i will only run one digital distribution manager at one time (steam atm)

however i did like the way blizzard manages its digital downloads
Cobalt 14th January 2010, 12:05 Quote
"They literally couldn't imagine going to Wall Street with a message of increased profitability rather than top-line revenue growth."

This being the problem with most big businesses at the moment.
shanky887614 14th January 2010, 12:17 Quote
i dont like the idea of download only games becasue it means that when they stop supporting it when your hdd fails and it will you will lose the game and not be able to get it back yet with destroyable media aka dvd's you can at least keep them handy for this scenario and copy them to your pc and burn them to blank dvd's when your current one gets dameged
andrew8200m 14th January 2010, 12:22 Quote
Broadband isnt as "unlimited" as we like to think anymore with unlimited now meaning maybe 40-80gb. Thats no where near enough if we are going to be buying new games digitally through sources such as steam. I for one would soon use up that amount of data if I had to download my games too!

Andy
azrael- 14th January 2010, 12:26 Quote
I'd also hate losing media-based distribution in favour of a completely digital download distribution. It's just nice to have something you can actually hold in your hands (at least I think that. :)). Also, digital download-only software MUST be SIGNIFICANTLY cheaper than that which is media-based.
shanky887614 14th January 2010, 12:42 Quote
not really the cost of dvd's to game makers is very low
and what the game developers sell them for is low its the console creators that make them more expensive and shops and online stores could easily double the price
smc8788 14th January 2010, 13:08 Quote
Quote:
Originally Posted by shanky887614
i dont like the idea of download only games becasue it means that when they stop supporting it when your hdd fails and it will you will lose the game and not be able to get it back yet with destroyable media aka dvd's you can at least keep them handy for this scenario and copy them to your pc and burn them to blank dvd's when your current one gets dameged

Digital distribution actually works out better for me in this regard. I've lost count of the number of times I've lost or damaged game discs, loaned them to someone and not got them back, or lost the game manual with the license key and had to buy a new copy. No such problems with digital media, although admittedly I can't sell them on after I'm done with them any more.
Quote:
Originally Posted by andrew8200m
Broadband isnt as "unlimited" as we like to think anymore with unlimited now meaning maybe 40-80gb.

Meh, I regularly use 120-160GB a month on my £10 20mbps unlimited connection and don't get throttled, and that's mostly heavy Steam usage.
UrbanMarine 14th January 2010, 13:11 Quote
I pray everyday that EA goes up in flames, just so they can get a taste of their own medicine.

DD is a must but you still need to have shelf copies to meet the non-internet consumer demand.
PureSilver 14th January 2010, 13:15 Quote
Has anyone here actually used the EA Store? As hateful pieces of software go, it's near the top for the fact that you can't redownload after a year. You buy, you download within one year, and that's it. After the one year, no reinstallation from the Store, and no reinstallation from your non-existant disc. You can pay a further $6 to extend that by five years apparently, if you feel like adding insult to injury.

That's the worst of both worlds. I wouldn't rely on the Store if I were EA, at least not until I'd checked out this tiny little 13-employee startup called 'Steam.'
MacWalka 14th January 2010, 13:16 Quote
I don't like the idea of just having Digital Distribution either. For the simple fact that some games take up a lot of disk space and can take a good while to actually download. I have a decent 8mbps Virign connection but it still took me 6 hours to install the Witcher and 7 hours to install Medieval II from Steam.

i also like having a physical copy of a game/CD/DVD etc. I'm a bit of a collector that way and it looks good having a big stack of boxes next to your pc/hi-fi/tv.
MacWalka 14th January 2010, 13:19 Quote
Whoever thought of the idea of Steam is a genius. In terms of what it does, its not groundbreaking but it works where other download places don't.

I just wonder how they make money off of all their sales though? Do they pay a license fee to the game publisher and then they sell as many copies of that game as they want or do they pay a fee to the publisher for every copy bought by customers?
lewchenko 14th January 2010, 13:52 Quote
EA should simply build a copy of STEAM... idenitcal (or with improvements) and release their entire catalogue onto the platform at amazing prices using the same processes that STEAM does.. like 4 like.

Dont feel ashamed to copy STEAM... but their current EA Store is not viable as a long term competitor.

Act now... or in 3 to 5yrs time be prepared to be bought out by VALVE.
PureSilver 14th January 2010, 14:09 Quote
Quote:
Originally Posted by MacWalka
For the simple fact that some games take up a lot of disk space and can take a good while to actually download [...] i also like having a physical copy of a game/CD/DVD etc.

The logical thing to do is pick up a stack of DVD-RWs for £nothing, and use Steam's backup-local-files utility (which compresses things nicely). Saves an absolute stack of time.
smc8788 14th January 2010, 14:13 Quote
Quote:
Originally Posted by PureSilver
Has anyone here actually used the EA Store? As hateful pieces of software go, it's near the top for the fact that you can't redownload after a year. You buy, you download within one year, and that's it. After the one year, no reinstallation from the Store, and no reinstallation from your non-existant disc. You can pay a further $6 to extend that by five years apparently, if you feel like adding insult to injury.

Unfortunately I have. I seem to remember buying a copy of BF2 or BF2142 on there a while back, and the download speeds were so awful and the software so annoying that I haven't dared go near it since.
Quote:
Originally Posted by lewchenko
EA should simply build a copy of STEAM... idenitcal (or with improvements) and release their entire catalogue onto the platform at amazing prices using the same processes that STEAM does.. like 4 like.

Dont feel ashamed to copy STEAM... but their current EA Store is not viable as a long term competitor.

It seems like EA have already given up on relying their own download service and released a lot of their most popular back catalogue titles on Steam. Even if they did release another one, no one would use it now that Steam has such a large share of the market unless their prices were ridiculously low.
thehippoz 14th January 2010, 14:30 Quote
hmm we'll lose things like collectors editions..

that guy sounds bitter :o
smc8788 14th January 2010, 14:41 Quote
Quote:
Originally Posted by thehippoz
hmm we'll lose things like collectors editions..

Ah yes, who could forget that particular cash cow ;)
DbD 14th January 2010, 14:42 Quote
Quote:
Originally Posted by lewchenko
EA should simply build a copy of STEAM... idenitcal (or with improvements) and release their entire catalogue onto the platform at amazing prices using the same processes that STEAM does.. like 4 like.

Dont feel ashamed to copy STEAM... but their current EA Store is not viable as a long term competitor.

Act now... or in 3 to 5yrs time be prepared to be bought out by VALVE.

EA shouldn't copy steam, it should just use steam like it already does and provide some hard copy for those who don't use downloads. I don't get how this can be blamed for any failures - it's not like any of us have trouble buying EA games if we wanted one?

Basically EA will make money if they make good games and hence sell a lot. If the games aren't good enough they won't. It's not rocket science.
lewchenko 14th January 2010, 15:53 Quote
@DbD

EA wont want to release everything via STEAM as they will then be giving a cut to Valve. If their own distribution platform was a good as STEAM in every possible way then they would take the extra margin as income, rather than having to give it Valve instead.
Comet 14th January 2010, 17:27 Quote
There are somethings that I'm sure in life...One of them that it is easy to see is that digital distribution is not the future. It is the now..
Few years and it will take over retail. But it is NOT a positive thing as many like to put it. The game-as-a-service model is very very bad for most of us. You will pay a lot more for games as it is a model based on tighter control. When it becomes the norm you simply cut the retail channel and your online distribution channel can be the only line of revenue. And everything will be done with micro transactions. Right now companies are testing how customers react to this new models. Are they willing to play extra for a few more weapons? Look at all those collector edditions, digital download special editions and so on.
pendragon 14th January 2010, 17:42 Quote
eww: games-as-a-service? Seriously? Thank goodness this guy was shot down!
Farfalho 14th January 2010, 19:19 Quote
Quote:
Originally Posted by Cobalt
"They literally couldn't imagine going to Wall Street with a message of increased profitability rather than top-line revenue growth."

This being the problem with most big businesses at the moment.

+1
bogie170 14th January 2010, 19:49 Quote
If EA had a online service through a webrowser then it would be viable. EA downloader is a POS software.

It about time they smelt the coffee.
Denis_iii 14th January 2010, 20:37 Quote
the future is the netflix model, for all content movies/music/tv shows/gaming and likely applications to...my 2 cents
bobwya 14th January 2010, 22:07 Quote
One has got to say the obvious that something will eventually go with Steam... But to date it is a near perfect DD channel.

In my (direct) experience EA 'support' is a joke and Steam Support (with practically no staff!!) is really brilliant and has a faster response...

In regard to DD vs retail channel/physical media I much prefer Steam/DD as well. Valve go to a lot of effort to make Steam run on multiple platforms e.g. Wine under Linux, etc. There is flexibility about installing the game a number of times and on different machines (simultaneously). The facility to re-download the game years later and/or backup locally allows the best of both worlds.

The same can not be said for EA with it's god awful Sony DRM crap on the physical media. (Though to be fair some publishers still include the DRM on the Steam distribution - that is a truly evil decision!!)

Bob
Andy Mc 15th January 2010, 06:07 Quote
Quote:
Originally Posted by MacWalka
I just wonder how they make money off of all their sales though? Do they pay a license fee to the game publisher and then they sell as many copies of that game as they want or do they pay a fee to the publisher for every copy bought by customers?

I read ages ago that Valve charges 50% of the sales price for their 'fee' for distributing by Steam. But I can not confirm that. It would however go some way to explain why for a digital version of a game Valve charge more than most bricks and mortar stores for the same item, especially for AAA titles.
shanky887614 15th January 2010, 09:03 Quote
Quote:
Originally Posted by smc8788
Quote:
Originally Posted by shanky887614
i dont like the idea of download only games becasue it means that when they stop supporting it when your hdd fails and it will you will lose the game and not be able to get it back yet with destroyable media aka dvd's you can at least keep them handy for this scenario and copy them to your pc and burn them to blank dvd's when your current one gets dameged

Digital distribution actually works out better for me in this regard. I've lost count of the number of times I've lost or damaged game discs, loaned them to someone and not got them back, or lost the game manual with the license key and had to buy a new copy. No such problems with digital media, although admittedly I can't sell them on after I'm done with them any more.
Quote:
Originally Posted by andrew8200m
Broadband isnt as "unlimited" as we like to think anymore with unlimited now meaning maybe 40-80gb.
well actually with bt the limit is 100gb a month then they throttle you down to less than 1mb/s
Meh, I regularly use 120-160GB a month on my £10 20mbps unlimited connection and don't get throttled, and that's mostly heavy Steam usage.

i bet you are with o2 for yourt internet though, they dont throttle you like bt
Pappy_Lazaru 15th January 2010, 11:23 Quote
I dont understand why the entire catalogue of games for all platforms is available through their online networks i.e. the PSN etc...imagine how much money would be saved on unwanted boxes, cds, booklets, artwork...never mind the environmental considerations too!

BUT THEN - How many gaming stores will close down, how many people who work in the factories making the booklets will loose their jobs etc?
fatty beef 15th January 2010, 14:18 Quote
Here in the states they are quietly debating bandwidth/month limits for "basic" broadband customers and either charging more for an unlimited "premium" service or nailing you for the MB after you reach a certain limit. It will eventually be pushed through becuase we have no power here as customers and the government is looking for as much taxable revenue as they can get their hands on so it works for them. Downloading a game or two at 20-50GBs could become very not cost/convenience effective. I like getting a box and CD though just incase but thats just me. Which is why its so wonderful we have a choice, for now, where we purchase our games.
Pappy_Lazaru 18th January 2010, 09:56 Quote
Quote:
Originally Posted by fatty beef
Here in the states they are quietly debating bandwidth/month limits for "basic" broadband customers and either charging more for an unlimited "premium" service or nailing you for the MB after you reach a certain limit. It will eventually be pushed through becuase we have no power here as customers and the government is looking for as much taxable revenue as they can get their hands on so it works for them.

That doesnt sound good! Its totally the opposite of how things should be going...the government should be increasing bandwidth...the internet moves society forwards!
Anfield 18th January 2010, 10:38 Quote
Digital distribution only has a future in countries with proper internet connections, be it Denmark, Japan, Latvia or South Korea, but in many Countries optical media still has at least 10 years to live.

Funny fact about the throttling / cutting off for using the internet "too much", you can download a entire album in mp3 format and cause less traffic than downloading a nvidia graphicsdriver, yet they tell who is the evil pirate by looking at the amount of data transferred. On a similar note, count the pirated movies you can download while still causing less traffic than buying the Orange Box on Steam yet guess which one makes the isp go nuts.
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