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Microsoft to compensate Xbox Live Gold members

Microsoft to compensate Xbox Live Gold members

Many Xbox Live Gold members had problems connecting to the service over the Christmas period and it looks like Microsoft will compensate those affected by the problems.

During the festive period, many Xbox Live members discovered that they were unable to use much of the online service’s functionality and it looks like Microsoft is going to compensate Xbox Live Gold members who were affected by the downtime.

While the service was still up, many members were unable to play multiplayer games over Xbox Live, while others were unable to sign in to the service at all. I happened to be affected by a different problem, where I couldn’t recover my gamertag – apparently this was also a known problem.

Sadly, it’s been over a week since the problems started and the company says that it still hasn’t completely resolved the issues, but Microsoft’s Larry Hryb assured customers that engineers are working day and night to fix the issues as quickly as possible.

The entire LIVE team has been working day and night to ensure that you can have a great LIVE experience. While we’re not done yet, I wanted to let you know that things are getting better each hour and that no one on the team is going anywhere until the job is done. Thanks for your patience,” said Hryb on his blog.

The Bitbag managed to get an answer from Microsoft when asked whether there will be any compensation for those affected by the downtime. The representative said that “we will definitely be doing something for our Gold members that weren’t able to get online over the last week.

Microsoft hasn’t issued details on exactly what it will be doing for its Xbox Live Gold members that were unable to get online during the period, so I guess we’re going to have to wait for an official statement from the company.

Did anyone else have problems with Xbox Live over Christmas? Share your experiences with us in the forums.

9 Comments

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ImInTheZoneBaby 3rd January 2008, 14:55 Quote
Nice to hear that they'll do something to compensate for the inconvenience.
I didnt use Live that much over the winter holiday season anyway, I was stuck on Singleplayer on Mass Effect, heh.

I wonder what it will beeeee.
Free month for everybody perhaps?
Jamie 3rd January 2008, 15:01 Quote
Now if only they would make Live free like the Sony PSN.
Firehed 3rd January 2008, 15:26 Quote
Quote:
Originally Posted by Jamie
Now if only they would make Live free like the Sony PSN.
Not yet, I just renewed my subscription!
Bursar 3rd January 2008, 17:11 Quote
I had intermittant problems signing in, but I don't actually play on Live all that much. A bigger problem (and one that would also affect Silver users) is not being able to play the full versions of XBLA games that you've bought and paid for.
devdevil85 3rd January 2008, 17:50 Quote
Quote:
Originally Posted by Jamie
Now if only they would make Live free like the Sony PSN.
Oh, stop comparing XBL to that PSN now....XBL, it's sooooo much better....[/being 360 fanboy]....lol

I never really noticed a problem. All my friends were able to sign on and play w/ others on Rock Band/Guitar Hero 3. Now other games idk about. COD4 did mess up now that I remember, but it was a sign-on error though.....
Joeymac 3rd January 2008, 18:36 Quote
They better mean ALL Gold users... otherwise how are they going to determine who was "inconvenienced". I tried to play a little last week and it was laggy and slow, I just presumed there was a massive surge of users coming on after Christmas and turned it off.
Votey 3rd January 2008, 19:57 Quote
Quote:
Originally Posted by Joeymac
I just presumed there was a massive surge of users coming on after Christmas...
It's funny; the more profitable it becomes, the less reliable it gets. It's like MS has set up a business where the ideal outcome is for it to be rendered totally useless. They would love it if every house had an Xbox360 with a Live subscription. Except they would never be able to handle the load, and Live would collapse.

I had a hell of a time trying to log in to XBL on Dec. 30 and 31. I just kept thinking, "I paid for this?"
mikeuk2004 3rd January 2008, 21:06 Quote
I hope this is not a selected teritory only compensation ie USA.
DXR_13KE 3rd January 2008, 22:06 Quote
i wonder why the hell live is still paid..... it could be cheaper or even free by now, especially with all the adds....
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