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Microsoft extends Xbox 360 warranty

Microsoft extends Xbox 360 warranty

Microsoft has extended and enhanced the warranties for all Xbox 360 consoles.

It's not exactly breaking, red-hot news that the Xbox 360 has suffered from an incredibly unreliable hardware set-up to the extent that some specialists now refuse to repair the console.

In fact, that news is as stale as the toast I had for breakfast this morning, but don't blame Peter Moore for only just catching on; he's just a little slow is all.

In an open letter to the gaming community, Peter Moore has admitted that Microsoft has let gamers down in regard to the support network and reliability of the Xbox 360. By way of apology he's graciously offered to give 360 owners an "an enhanced warranty program to address specifically the general hardware failures indicated by the three flashing red lights on the console. This applies to new and previously-sold consoles."

Very nice of him, but maybe it's a case of too little, too late.

"While we will still have a general one year console warranty (two years in some countries), we are announcing today a three-year warranty that covers any console that displays a three flashing red lights error message. If a customer has an issue indicated by the three flashing red lights, Microsoft will repair the console free of charge—including shipping—for three years from the console’s purchase date."

"We will also retroactively reimburse any of you who paid for repairs related to problems indicated by this error message in the past."

Common sense suggests that any console sent in for repair will probably get a new heatsink added in to help prevent over-heating in the future, which is what some believe the red rings of death problem to be caused by. Other theories however include it may be a problem with the motherboard. Microsoft has set aside US$1 billion to cover existing and future claims, which sounds like a lot but when you consider the number of units sold and a failure rate of up to 33%, it's actually about right. Ouch!

Got 360? Had problems with it in the past, or have you avoided the console for this very reason? Is this too little, too late or is it enough to restore your confidence in Microsoft? Unleash your fanboy urges in the discussion page.

29 Comments

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Bursar 6th July 2007, 11:34 Quote
Quote:
BT article: There is no word about refunds for anyone who has paid out-of-pocket already for repairs.
Quote:
CardJoe 6th July 2007, 11:49 Quote
Oops, fixed.
Nikumba 6th July 2007, 12:09 Quote
Although I have not had 3 red lights, i have to say good on Microsoft for this. Ok there may been issues with the console but it is nice for a company to turn round and say "since there have been some issues we are extending the warranty"

This I think is a good move, while Microsoft have not directly admitted there is a fault in the design or implementation of the cooling system, it would be interesting to know if Sony would have done the same had the roles been reversed??

Kimbie
KMS-oul 6th July 2007, 12:21 Quote
I feel sorry for the ones that voided this new extended warranty by openening up their 360 to repaire it after the origonal warranty ran out. But apart from that this is good news. I can now play my 360 with out looking at it and saying "when's it your turn". I can relax a bit.
Jamie 6th July 2007, 12:26 Quote
This is good news, my warranty runs out in a couple of months and after that I would have been living in fear.
Lee @ Scan 6th July 2007, 12:27 Quote
Quote:
Originally Posted by KMS-oul
I feel sorry for the ones that voided this new extended warranty by openening up their 360 to repaire it after the origonal warranty ran out. But apart from that this is good news. I can now play my 360 with out looking at it and saying "when's it your turn". I can relax a bit.

Like myself you mean?

Having rang Microsoft 3 times to try and get a free repair stating fit for purpose and other terms I was denied a free repair even though I was only 1 week out of warranty.

Rather than pay over the odds for something that should have been free, I opted for a local, much cheaper repair which was done sameday.
Particle Man 6th July 2007, 12:27 Quote
This might be a little late but at least they're making some kind of effort. Although it doesn't really do me much good.

I decided that instead of waiting for my 360 to over heat and die I'd change out the fans . I put some talismoon replacment fans in it, they have about 50% more airflow than the stock 360 fans. I voided the **** out of my warrenty but I haven't had any problems.
Bursar 6th July 2007, 12:27 Quote
My warranty ran out in Jan, and a few weeks back I got the dreaded RoD. It's currently away for repair, so I'll be calling MS up and asking for my £70 back :)
mikeuk2004 6th July 2007, 12:44 Quote
$1 Billion, ouch. That along with all the repair cost previously, I dont think they are making much or any profit per console.

Touch Wood mines been ok apart from it crashing or locking up when playing Rainbow Six vegas, Overlord or any Demo I have downloaded and Saints row locks up.

5-6 months to go before my 1 year is up, but at least I have another 2 years if needed. My original xbox started to play up on reading DVD's but I have not to date had any console completly die on me and I hope my 360 is not going to start a new trend.
Swafeman 6th July 2007, 12:44 Quote
am i reading this right? as im still a little drunk, if you get 3 red lights you get 3 years warentee? my xbox will die in 3 years guaranteed, have been using it lightly as its 14 months old and i didnt want to push my luck!
mikeuk2004 6th July 2007, 12:46 Quote
Quote:
Originally Posted by Swafeman
am i reading this right? as im still a little drunk, if you get 3 red lights you get 3 years warentee? my xbox will die in 3 years guaranteed, have been using it lightly as its 14 months old and i didnt want to push my luck!

Yeah and if you get four, then my friend you win a flaming 360 as its on fire :)
KMS-oul 6th July 2007, 12:53 Quote
Quote:
Originally Posted by Lee @ Scan
Like myself you mean?

Having rang Microsoft 3 times to try and get a free repair stating fit for purpose and other terms I was denied a free repair even though I was only 1 week out of warranty.

Rather than pay over the odds for something that should have been free, I opted for a local, much cheaper repair which was done sameday.

I would contact them and tell them your situation. They may reimburse you with some games or something. It really isn't fair. This warranty is MS basically admitting there is a big problem with the reliabilty of their hardware and you're a victim of it.
Kipman725 6th July 2007, 13:02 Quote
Anyone noticed that the only company actually making some money off there consoles is Nintendo? so effectively they are winning the console "wars".
Bursar 6th July 2007, 13:13 Quote
Consoles are like razors. The games are like the blades, and that's where all the money gets made.
KMS-oul 6th July 2007, 13:14 Quote
Quote:
Originally Posted by Kipman725
Anyone noticed that the only company actually making some money off there consoles is Nintendo? so effectively they are winning the console "wars".

Hehe yeah. Every one said the GC was a failure but at least the profited from it.
DXR_13KE 6th July 2007, 13:23 Quote
Quote:
Originally Posted by Kipman725
Anyone noticed that the only company actually making some money off there consoles is Nintendo? so effectively they are winning the console "wars".

MS is also making money off console sales.

this is a nice move for MS, i hope they try to make a more efficient cooling system, more like the one on the PS3.
mushky 6th July 2007, 13:28 Quote
Should also prevent some people from pirating games once the 1 year was up.
themax 6th July 2007, 14:22 Quote
Quote:
Originally Posted by DXR_13KE
MS is also making money off console sales.

this is a nice move for MS, i hope they try to make a more efficient cooling system, more like the one on the PS3.


I see this move as more of a way for them to avoid having to go back in the console themselves and do it right. By extending the warranty for 3 yrs on this particular and most prominent problem with the 360 they now have a reason to not actually address the issue on future manufactured 360's since 70% of it's live span is already warrantied.

It's probably cheaper in the long run to fix broken 360's than remanufacture with a proper cooling system.
SNIPERMikeUK 6th July 2007, 15:19 Quote
I bought my 360 from Game, on the 26th Feb 2007, the laser stopped reading games properly and I returned it to the store for a replacement on the 26th May 2007 (only 3 months and the laser went).... Then on the 4th of july I got 3 red ring, the console was a brand new replacement on the 26th May (so it was only 5 weeks old and got ring of death). I got a replacement no problems from game again on the 5th of july, so I have to admit here that GAME, have been absolutely brilliant (they do not issue a new recipt though, they will still only do this for the 12months of original recipt).

So bear this in mind when u consider where to buy one.

I have to admit I have lost heart with microsoft's little baby, I love the console to bits, but reliabilty is a real issue here, I consider myself to be a casual gamer, my console is not usually on for many hours in a go.

I also notice that www.cex.co.uk are buying modded 360's in which have been fitted with the talismoon light and fan kit for an extra few quid more, which suggests it's encouraging you to do it.
bloodcar 6th July 2007, 16:19 Quote
Quote:
Originally Posted by Jamie
This is good news, my warranty runs out in a couple of months and after that I would have been living in fear.

Mine ran out like 6 months ago. Not had any major problems yet, but I had already decided that if it breaks after the warranty expired, I'd just fix it myself. Kind of glad now that it hasn't broken beforehand as now Microsoft will fix it for me.
Tim S 6th July 2007, 16:57 Quote
I might actually buy one now :o
devdevil85 6th July 2007, 17:26 Quote
Quote:
Originally Posted by bloodcar
Mine ran out like 6 months ago. Not had any major problems yet, but I had already decided that if it breaks after the warranty expired, I'd just fix it myself. Kind of glad now that it hasn't broken beforehand as now Microsoft will fix it for me.
It's sad to think that you would have to deal with this yourself and that M$ would just get off scott free if you don't get the 3 red lights because you now that if the PS3 had problems anywhere close to this it would be ripped to pieces by anyone and everyone even IF they extended the warranty. It sucks to be the top dog I guess, but hopefully this next PS3 price drop (and maybe PS Home and a few must-have titles) will help better justify it's existence.
FR34K 6th July 2007, 21:20 Quote
heck, if it's just that the heatsink overheating, they might as well include about $250-300 in the purchase...then I can install my own cooling system.
If it's seriously the motherboard, they should do some kind of recall for all failing systems(that haven't been tampered with) with enough replacements to cover any that are turned in.
devdevil85 6th July 2007, 22:08 Quote
Quote:
Originally Posted by FR34K
heck, if it's just that the heatsink overheating, they might as well include about $250-300 in the purchase...then I can install my own cooling system.
If it's seriously the motherboard, they should do some kind of recall for all failing systems(that haven't been tampered with) with enough replacements to cover any that are turned in.
Dude, M$ Game Studios would go completely bankrupt if they had to do that, why do you think they are only warrantying the "red ring of death", but nothing else after the 1st year? That way they make everyone happy even though they are doing the least amount possible (attacking the problem only as it comes in instead of sending out or giving rebates for AC solutions) and making it seem as if they care about servicing their products even though it has taken these problems to justify their first '90-day to 1 year' extension in the warranty and now this 'extension', but I completely agree that they should either a) give rebates for aftermarket cooling solutions or b) recall all 360's and do the install themselves (which would probably be financial suicide). This is why I probably will never buy a 360 because you will also need to tack on another $25 or so for something like a Nyko Air Cooler bringing the actual price of the 360 Premium to $420 and $490 for the Elite unless you want to deal with the chance you have to send in your 360 or damage your HD with all of your saved games, so now how is the PS3 looking to you? Pretty darn good after this "rumored" price drop if you ask me, but only after they get some more games to the system.
sui_winbolo 7th July 2007, 06:54 Quote
Sooo glad I didn't get an aftermarket case or watercooling kit for my 360.

Brilliant move by Microsoft, they addressed their problem that was quite apparent and are offering free repair if you have that specific problem.
Bursar 7th July 2007, 12:45 Quote
I've just called MS to find out how the refund works, and there's an automated message saying that they will process the refunds without any request. You do need to wait 10-12 weeks for the cheque though :(
mikeuk2004 9th July 2007, 20:15 Quote
Anyone now interested in on should head on over to Boots as the Premo is £230

http://www.boots.com/shop/product_details.jsp?productid=1065134
CardJoe 16th July 2007, 09:39 Quote
Pie_uk 17th July 2007, 18:29 Quote
im just going to pour water on mine and pop it. then claim under the 12months warranty from game station
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