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New CCL forum launches on bit-tech

New CCL forum launches on bit-tech

10 posts in the forums and free UK shipping is yours.

We're opening another partner forum here on bit-tech, this time from popular UK components and PC retailer, CCL Online. As well as selling its own laptops, netbooks and PCs, CCL stocks a huge range of PC hardware and components from brands such as MSI, Gigabyte and Corsair.

In addition, CCL also have some nifty pre-assembled motherboard bundles. These kits feature a CPU, motherboard and memory, already plugged together and tested. They're ideal if you want to build a machine quickly, or if you're gutting your current rig and want reassurance that the core components are going to work well together.

If you have questions about any of products CCL stocks, then you can head over to the forum to seek answers and advice from the staff themselves. You can also bag yourself free delivery to the UK mainland on orders from the site - provided you're a member of the bit-tech forums. For details, check out this thread in their forum.

Let us know your thoughts in the forums!

43 Comments

Discuss in the forums Reply
Jack_Pepsi 18th May 2010, 18:06 Quote
WAHEY!

I bought my first PC component from CCL - a good ol' 32MB EDO SIMM module.

:D
adam_bagpuss 18th May 2010, 18:06 Quote
brilliant we can complain about the sub-standard after sales service there and hopefully get RMAs dealt with quicker and more professionally. heard some pretty nightmare stories from people on here about CCL which is why i always wondered why they got voted best e-tailer ?
Matticus 18th May 2010, 18:13 Quote
Quote:
Originally Posted by adam_bagpuss
brilliant we can complain about the sub-standard after sales service there and hopefully get RMAs dealt with quicker and more professionally. heard some pretty nightmare stories from people on here about CCL which is why i always wondered why they got voted best e-tailer ?

Probably because everyone always complains about bad service, but never praises good service. I have never used CCL so will refrain from any judgements, but free shipping will sure tempt me to in future.
Simon @ CCL 18th May 2010, 18:23 Quote
Quote:
Originally Posted by Jack_Pepsi
WAHEY!

I bought my first PC component from CCL - a good ol' 32MB EDO SIMM module.

:D
Quote:
Originally Posted by adam_bagpuss
brilliant we can complain about the sub-standard after sales service there and hopefully get RMAs dealt with quicker and more professionally. heard some pretty nightmare stories from people on here about CCL which is why i always wondered why they got voted best e-tailer ?

Hi Guys,

Thanks for your comments,

CCL has always tried very hard over the years to have good customer service. We like any other retailer do fail sometimes but we do learn from our mistakes. What do we need to learn?

Jack_pepsi - yes we sold a far few of those... them were the days :-)

Simon
Adrian @ CCL 18th May 2010, 18:50 Quote
Quote:
Originally Posted by Jack_Pepsi
WAHEY!

I bought my first PC component from CCL - a good ol' 32MB EDO SIMM module.

:D

Brilliant! Can you remember when that was, roughly?!
barndoor101 18th May 2010, 19:19 Quote
sweeeet. thanks bit-tech & CCL :)
aron311 18th May 2010, 19:47 Quote
"In addition, CCL also have some nifty pre-assembled motherboard bundles. These kits feature a CPU, motherboard and memory, already plugged together and tested. They're ideal if you want to build a machine quickly, or if you're gutting your current rig and want reassurance that the core components are going to work well together."

I'll be honest, you could explain what works with what in less words than that, it's very straight forward :)

Installing a CPU and RAM into a motherboard is easier than fixing the motherboard into the case. They just want you to buy their bundled warez ;)
ev1lm1nd666 18th May 2010, 20:01 Quote
Think I'll stick with Advancetec, been using them for a few years and never had a problem, website says 5-7 working days for delivery but always been next day and everything is perfect, including aftersales
javaman 18th May 2010, 20:06 Quote
Why does free delivery exclude northern Ireland?
Tricky2050 18th May 2010, 21:33 Quote
My thoughts exactly javaman :(
Tom @ CCL 18th May 2010, 22:04 Quote
There is a difference in courrier costs for different areas of the UK unfortunately. :(
wuyanxu 18th May 2010, 23:19 Quote
registered an account on CCL :) hope to buy from you guys on my next purchase.
RTT 18th May 2010, 23:39 Quote
wow, awesome!
NethLyn 18th May 2010, 23:58 Quote
Quote:
Originally Posted by Simon @ CCL
Hi Guys,

Thanks for your comments,

CCL has always tried very hard over the years to have good customer service. We like any other retailer do fail sometimes but we do learn from our mistakes. What do we need to learn?

Simon

When selling a PSU that comes with a rounded/moulded EIDE cable in its package as the Hiper Type-Rs did, don't just pull a flat one out of a motherboard box to fob the buyer off with it when they contact you to chase it up.

Start there.
Tom @ CCL 19th May 2010, 00:40 Quote
Did this get resolved in the end?

Can you PM some details about your order Nethlyn so I can look into it?

I can only apologise for your experience and see if I can start changing your opinion of CCL. :)
Kamakazie! 19th May 2010, 00:54 Quote
Excellent.
CCL have always been great when i've ordered and are now that little bit cheaper too!
javaman 19th May 2010, 01:14 Quote
Quote:
Originally Posted by Tom @ CCL
There is a difference in courrier costs for different areas of the UK unfortunately. :(

For the few member on the forum from Northern Ireland that would get free delivery i doubt it would cost you too much. not change it for those over a certain amount of forum posts and been members of bit tech for so long get free delivery? lol. Registering anyway, Prices seem decent enough especially on the pre built front ;)
Aracos 19th May 2010, 03:00 Quote
Quote:
Originally Posted by Simon @ CCL
Quote:
Originally Posted by Jack_Pepsi
WAHEY!

I bought my first PC component from CCL - a good ol' 32MB EDO SIMM module.

:D
Quote:
Originally Posted by adam_bagpuss
brilliant we can complain about the sub-standard after sales service there and hopefully get RMAs dealt with quicker and more professionally. heard some pretty nightmare stories from people on here about CCL which is why i always wondered why they got voted best e-tailer ?

Hi Guys,

Thanks for your comments,

CCL has always tried very hard over the years to have good customer service. We like any other retailer do fail sometimes but we do learn from our mistakes. What do we need to learn?

Jack_pepsi - yes we sold a far few of those... them were the days :-)

Simon
That's the first time I've seen a retailer/etailer admit they make mistakes O_O
Jack_Pepsi 19th May 2010, 08:56 Quote
Quote:
Originally Posted by Adrian @ CCL
Brilliant! Can you remember when that was, roughly?!

Arrh man. Now I had my first PC when I was 11, (14 years ago) and being poor I could only mod my good ol' Packard Bell and not buy anything. I would have been around 14 or 15, probably closer to 16 actually.

So... roughly 9 years ago.
yakyb 19th May 2010, 09:10 Quote
thats cool ill start looking at their site
azrael- 19th May 2010, 09:10 Quote
Here's a "welcome (back), CCL"...

Will CCL by any chance start accepting orders from mainland Europe, say Denmark? :)
Unknownsock 19th May 2010, 09:56 Quote
Sorry but their after sale support is one the worst i have encountered.

Pity as i live round the corner from them..
Mr T 19th May 2010, 10:14 Quote
Great i remember buying my first self built computer from these guys back when they were in a dodgy little building off Leeds road in Bradford. They really went up in the world when they moved to Tong.

Never had a problem with their service taken a few things back and had them replaced straight away but ive always done it in person. Also found their website delivery fast.
Tom @ CCL 19th May 2010, 10:24 Quote
Quote:
Originally Posted by storm20200
That's the first time I've seen a retailer/etailer admit they make mistakes O_O

It happens, its how you deal with the mistakes that sets you apart. :)
Quote:
Originally Posted by Unknownsock
Sorry but their after sale support is one the worst i have encountered.

Pity as i live round the corner from them..

Do you have any details so I can look into what went wrong?
NickCPC 19th May 2010, 11:10 Quote
Credit given where credit is due, at least you CCL guys are actively looking into sorting out previous customer issues.
Skippylee 19th May 2010, 11:26 Quote
I bought my very first ever PC from CCL many years ago when they were based at Gibson street (I think). It was a AMD 266, 128MB RAM, 1.7GB hard drive - what a power house :D
Tom @ CCL 19th May 2010, 11:50 Quote
Very RAM heavy machine that for the time!

Was the standard back then for that chip not 32mb/64mb?
Gavster2002 19th May 2010, 12:09 Quote
Great news
Fizzban 19th May 2010, 14:32 Quote
Excellent news! Have found CCL to be a great company to deal with. ;)
13eightyfour 19th May 2010, 14:59 Quote
Ive never used CCL but do occasionally browse the site. Am i the only person that finds the site layout 'awkward'? Im not quite sure why but i seem to spend more time looking for things than i do on other hardware sites.

Now that you have a presence on the forums at least we have a direct link for problems and quiries
Kylevdm 19th May 2010, 15:06 Quote
CCL has not had the greatest reputation in the world! BUT it is nice to see them trying to connect with the community especially one with the pushing power of Bit-Tech. This shows they are trying to sort out this reputation... I have refrained from CCL for a while now but I think I am going to add you to my list of "price hunt" retailers! Cheers CCL and Bit-Tech!
pbryanw 19th May 2010, 16:51 Quote
I know its only my own experience, but bought a custom-built PC from CCL Online recently, and was happy with the service. The actual Heat-sink came off in the post, but they responded quickly to my e-mails, and everything was sorted in the end, with speed. Any time I've used their customer service, I've always had speedy helpful, replies. Just my experience though.

Agree about their site though - it just feels that bit slower then its rivals, and that bit harder to navigate.
Unknownsock 19th May 2010, 17:14 Quote
Quote:
Originally Posted by Unknownsock
Sorry but their after sale support is one the worst i have encountered.

Pity as i live round the corner from them..

Do you have any details so I can look into what went wrong?[/QUOTE]

Well first off all, that women in returns is useless.

And my RMA took about 9 weeks, this was abit after Asus officially announced there RMA's would take no longer than 5 working days maximum, with a combination of lack of infomation from your end.
As you can imagine i was massively annoyed as i use my computer for work also.

i've also found your sales staff on the phones utterly useless, which has resulted in me returning stuff because of the bad product suggestions.

Also why is your website so slow?
Tom @ CCL 19th May 2010, 17:16 Quote
Quote:
Originally Posted by pbryanw
I know its only my own experience, but bought a custom-built PC from CCL Online recently, and was happy with the service. The actual Heat-sink came off in the post, but they responded quickly to my e-mails, and everything was sorted in the end, with speed. Any time I've used their customer service, I've always had speedy helpful, replies. Just my experience though.

Agree about their site though - it just feels that bit slower then its rivals, and that bit harder to navigate.
For everyones information we have a new site in the pipelines.

Should be an improvement in every area over what we currently have by quite some way. :)
Quote:
Originally Posted by Unknownsock
Do you have any details so I can look into what went wrong

Well first off all, that women in returns is useless.

And my RMA took about 9 weeks, this was abit after Asus officially announced there RMA's would take no longer than 5 working days maximum, with a combination of lack of infomation from your end.
As you can imagine i was massively annoyed as i use my computer for work also.

i've also found your sales staff on the phones utterly useless, which has resulted in me returning stuff because of the bad product suggestions.

Also why is your website so slow?

Can you PM me your order number for the bad Asus board so I can look into it?

All Asus, Gigabyte and MSI returns should be rather speedy these days as they have all over the past year made vast improvements to their RMA procedure for retaillers and end users.

Let me get an understanding of what went wrong and I will take it from there. :)
Adrian @ CCL 19th May 2010, 18:59 Quote
Quote:
Originally Posted by Jack_Pepsi
Arrh man. Now I had my first PC when I was 11, (14 years ago) and being poor I could only mod my good ol' Packard Bell and not buy anything. I would have been around 14 or 15, probably closer to 16 actually.

So... roughly 9 years ago.

OK so back around 2001, that was the year we moved from our original premises up a back street (perhaps not the best address in Bradford) to the place we are now. We moved the whole operation over a weekend and continued on the Monday as if nothing had happened - crazy I can't imagine how we did it!

Back to the the EDO memory, I still have my notebook from 1995 with the first pricing spreadsheet we did - that shows 16Mb EDO was around £360 then! I guess it wasn't that cheap in 2001 either!

Enough of my trip down memory lane and thanks for your order!
Steve @ CCL 19th May 2010, 23:12 Quote
Ha ha, you think that takes you back Adrian I found a PC Mag advertising CD-ROM Drives at £199....

I also remember when blank CD's were £1.40 each and I used to cry when I got a failed burn, I won't say the good old days because by todays standards they were far from good... but they were good enough back then, for Monkey Island and The Day Of The Tentacle games, I miss those games....
Fizzban 20th May 2010, 00:22 Quote
I still have a couple copies of Amiga Action. This nostalgia going anywhere? ;)
Aracos 20th May 2010, 09:53 Quote
Quote:
Originally Posted by Tom @ CCL
Quote:
Originally Posted by pbryanw
I know its only my own experience, but bought a custom-built PC from CCL Online recently, and was happy with the service. The actual Heat-sink came off in the post, but they responded quickly to my e-mails, and everything was sorted in the end, with speed. Any time I've used their customer service, I've always had speedy helpful, replies. Just my experience though.

Agree about their site though - it just feels that bit slower then its rivals, and that bit harder to navigate.
For everyones information we have a new site in the pipelines.

Should be an improvement in every area over what we currently have by quite some way. :)

Please god make sure it involves a better laptop section, been looking for a laptop for my sister that has a graphics card good enough for the sims 3 that isn't Intel and I just instantly gave up with your site, I don't want to shop by brand, I want to shop by what's in the laptop. I ended up going on ebuyer and filtering the section by nvidia/ati graphics and seeing what the best value for money machine was on there.

Other than that the only problem I've had is just a wrong price on a fan controller so my order got cancelled =\ Everything else has been great although my scythe floppy/card reader combo box was slightly damaged but that's most likely the couriers fault not yours.
Jack_Pepsi 20th May 2010, 13:53 Quote
Quote:
Originally Posted by Adrian @ CCL
OK so back around 2001, that was the year we moved from our original premises up a back street (perhaps not the best address in Bradford) to the place we are now. We moved the whole operation over a weekend and continued on the Monday as if nothing had happened - crazy I can't imagine how we did it!

HUZZARH! Nicely done!
Quote:
Originally Posted by Adrian @ CCL
Back to the the EDO memory, I still have my notebook from 1995 with the first pricing spreadsheet we did - that shows 16Mb EDO was around £360 then! I guess it wasn't that cheap in 2001 either!

Enough of my trip down memory lane and thanks for your order!


I see what you did there.

:D

That RAM upgrade made my PB last until I was almost 19. If I hadn't have had that machine for my 11th b'day (and possibly the RAM upgrade) I doubt I'd be working in IT now.
Tom @ CCL 20th May 2010, 17:10 Quote
Quote:
Originally Posted by storm20200
Please god make sure it involves a better laptop section, been looking for a laptop for my sister that has a graphics card good enough for the sims 3 that isn't Intel and I just instantly gave up with your site, I don't want to shop by brand, I want to shop by what's in the laptop. I ended up going on ebuyer and filtering the section by nvidia/ati graphics and seeing what the best value for money machine was on there.

Other than that the only problem I've had is just a wrong price on a fan controller so my order got cancelled =\ Everything else has been great although my scythe floppy/card reader combo box was slightly damaged but that's most likely the couriers fault not yours.

It will have attribute based searching which is long overdue for us. :)

Any trouble you do get just let one of the guys on the boards know, or post up a thread and we can see what we can do to help.
NethLyn 23rd May 2010, 13:55 Quote
Quote:
Originally Posted by Tom @ CCL
Did this get resolved in the end?

Can you PM some details about your order Nethlyn so I can look into it?

I can only apologise for your experience and see if I can start changing your opinion of CCL. :)

PM'd, but to be clear to the forum, Hiper itself contributed to the problem before I ordered it. Really it was all about bad communication from the manufacturer to the reseller and then to the customer, now I'm looking at my issue with hindsight.

The attitude of customer services on the phone turned me off of CCL, For the record that makes you no worse then than Overclockers now. Since it's a historical order you might not be able to do anything, but thanks for the acknowledgement, it's a step in the right direction.
tristanperry 23rd May 2010, 15:38 Quote
A nice change, thanks a lot :) Will definitely check out CCL in the future.
Tom @ CCL 24th May 2010, 10:30 Quote
Quote:
Originally Posted by NethLyn
PM'd, but to be clear to the forum, Hiper itself contributed to the problem before I ordered it. Really it was all about bad communication from the manufacturer to the reseller and then to the customer, now I'm looking at my issue with hindsight.

The attitude of customer services on the phone turned me off of CCL, For the record that makes you no worse then than Overclockers now. Since it's a historical order you might not be able to do anything, but thanks for the acknowledgement, it's a step in the right direction.

Have replied to your PM, thanks for taking the time to explain the issue. :)

Hopefully will have taken the first step in restoring your confidence in CCL.
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