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Outage downs Gmail

Outage downs Gmail

Gmail users were left without access to their e-mails for two and a half hours yesterday after an issue was detected by Google.

A whoopsie at Google caused near-apoplexy amongst its users yesterday when web-based e-mail service Gmail was unavailable for nearly two and a half hours.

As reported by CNet – amongst others – the outage started at 0930 GMT and wasn't fully resolved until midday. Affecting users around the globe, many of the more highly-strung members of this world wide web believed the end to be nigh – with Twitter users going so far as to create a category for messages relating to the outage in order to reassure each other that they are not alone.

While it's incredibly frustrating when access to your e-mail disappears, it's a non-too-uncommon occurrence when reliant on cloud computing systems such as those offered by Google.

While functionality is in place to mitigate the effect of such outages – such as the offline access option recently added to the Gmail site along with POP3 access to your Gmail account – many users either don't know about these features or choose not to use them. It's doubly frustrating for business customers, who pay Google for the privilege of using their service – and it's the business customers who have the most cause to complain.

In exchange for a monthly or annual payment, Google promises 99.9 percent uptime for its hosted servers for corporations. Despite this lengthy – for Google, anyway – outage, the company has always managed to exceed that target; but customers don't remember when the service worked, only when it didn't. If Google truly wants to sell cloud computing to the corporate world, it needs to keep an eye on its uptime.

Did the Gmail outage have you running for the hills with a supply of tinned food and shotgun shells, or do people need to chill out about their e-mail being unavailable for a few hours? Share your thoughts over in the forums.

14 Comments

Discuss in the forums Reply
MajestiX 25th February 2009, 12:52 Quote
what outage? wow do these people have 1 email account or something.

you have 5-6 and redirect it to 1 for easy management.

and if one starts getting spam you can remove forwarding and stop using it

there's always offline i have a copy of all my emails downloaded and syncs every time im online
Xen0phobiak 25th February 2009, 13:11 Quote
Quote:
Originally Posted by MajestiX
what outage? wow do these people have 1 email account or something.

you have 5-6 and redirect it to 1 for easy management.

and if one starts getting spam you can remove forwarding and stop using it

there's always offline i have a copy of all my emails downloaded and syncs every time im online

I have 4 and they all feed into google...
samkiller42 25th February 2009, 13:14 Quote
I was at work at that time, so it didn't effect me, besides, it's not the end of the world if you can't access your emails.

Sam
shigllgetcha 25th February 2009, 13:18 Quote
jes this news is abit late
UncertainGod 25th February 2009, 14:22 Quote
Why bother posting a news article about something that happened yesterday for a very short period of time and only affected the web client of some accounts.
B1GBUD 25th February 2009, 16:20 Quote
It's not Gmail... it's Google Mail

http://news.zdnet.co.uk/internet/0,1000000097,39218121,00.htm

Get with the program!
Perforated 25th February 2009, 16:44 Quote
Only in the UK & Germany, B1GBUD - elsewhere is still gmail, and you can still get a "@gmail" address if you sign up by proxy :)

Not overly concerned about the odd couple of hours. My first thought was "but then, if I was a big company, this might be more critical to me". Then I recalled how long it took Dell support to respond to my emails a little while back and thought "nah, screw 'em".
Nicb 25th February 2009, 18:20 Quote
ooohhh thats what happened. I did try to login at that time. It's @gmail for me B1GBUD. We have members from all over the world here on this site, and @gmail is the more common know name.
Tim S 25th February 2009, 18:23 Quote
I've got an @gmail account and I'm in the UK :p
Fly 25th February 2009, 18:41 Quote
Quote:
Originally Posted by Tim S
I've got an @gmail account and I'm in the UK :p

What he says.
UncertainGod 25th February 2009, 18:54 Quote
I have googlemail & gmail accounts because I'm a whore like that.
Stompy 25th February 2009, 21:15 Quote
If your address is something@googlemail.com, something@gmail.com works for it too ;)
OleJ 25th February 2009, 22:00 Quote
Arghhh! I just crawled out of my fall-out shelter to discover the world hadn't collapsed after all... Only to realize that my Wi-fi of course doesn't reach through the concrete and steel that the shelter is constructed from blocks all signals.

Or... whatever :D
yodasarmpit 25th February 2009, 22:16 Quote
Quote:
Originally Posted by B1GBUD
It's not Gmail... it's Google Mail

http://news.zdnet.co.uk/internet/0,1000000097,39218121,00.htm

Get with the program!
Yeah, but most of us signed up to Gmail long before that happened, even then it's easy to circumvent.
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