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More details on Xbox 360 failure rates

More details on Xbox 360 failure rates

SquareTrade reckons that the failure rate of Xbox 360s is around 16 percent.

Here's what happened; a little while ago this little company called SquareTrade, which said it was responsible for issuing warranties for Xbox 360s, announced the failure rate for the console as 16 percent. Microsoft, embarrassed and embittered obviously, promptly came back and asked who the hell SquareTrade was.

Microsoft claimed never to have heard of SquareTrade and said that therefore the reliability and methodology of such a report was suspect.

Now though, SquareTrade has revealed the methodology behind it's testing and broken down the figures for Microsoft. Nice of them, innit?

Apparently the company bases it's figures on a case study of 1040 Xbox 360 consoles which were all sold between April and July of 2007. Of those 1040, 171 consoles failed and 102 of those failures were caused by the dreaded red ring of death.

Other common errors and failures for the console included video cards failinging, HDD freezes and disc read errors.

SquareTrade also notably points out that because the figures don't count consoles returned directly to Microsoft then the failure rate is probably higher than the 16 percent rate they've seen.

Have you ever had an Xbox 360 fail on you? Let us know in the forums.

31 Comments

Discuss in the forums Reply
Bauul 27th February 2008, 13:03 Quote
So actually the RRoD only hit 102 out of 1040, which is 9.8% ish. To be honest, that's lower than I expected, less than one in ten. I thought it'd be up more like one in eight or one in seven.
Narishma 27th February 2008, 13:16 Quote
Bauul: As stated in the article, they don't count those broken consoles returned directly to Microsoft, which is what most people do I suppose (at least those people I know). So the failure rate is probably higher than 16%.
hawky84 27th February 2008, 13:16 Quote
My friend works for a returns company he currently has 82 xbox 360s this week on a palet to be checked most of which have been the red ring, but he gets this kind of amount every week and this is just in the south west of the UK
<A88> 27th February 2008, 13:37 Quote
Quote:
Failinging
:|
sotu1 27th February 2008, 14:47 Quote
haha...failinging....brings a smile to my face this dreary day!
cjoyce1980 27th February 2008, 14:49 Quote
damn that a lower failure rate than i would expect, microsoft have been working hard.

it took me 4 attempts to find a ps3 that would actual play a blu-ray disc..... still waiting for this one to die
cyrilthefish 27th February 2008, 14:56 Quote
i'd like to see what percentage of failed consoles are the older types or the newer versions with a different mobo + HDMI...

I've got the latter and it seems to put out less heat playing games than my 2900XT does on it's own, can't see my one RRoDing anytime soon :P
naokaji 27th February 2008, 14:57 Quote
and appropriate cooling would have most likely prevented like 90% of those failures....
Jordan Wise 27th February 2008, 15:18 Quote
Quote:
Originally Posted by cyrilthefish
it seems to put out less heat playing games than my 2900XT does on it's own, can't see my one RRoDing anytime soon :P

thats like comparing a fire to an oven
DXR_13KE 27th February 2008, 15:52 Quote
is it that difficult to create an efficient cooling system with today's technology?
Angleus 27th February 2008, 16:01 Quote
Quote:
Originally Posted by Jordan Wise
thats like comparing a fire to an oven

Lol nice one, mines the old one and Its still going fine *touch wood*
Dvs98SK 27th February 2008, 16:14 Quote
I'm on my third one now. First one had a bad dvd drive second was a rrod and the third one i have now is a piece of crap and i expect it to die at anytime.
Vash-HT 27th February 2008, 17:04 Quote
Quote:
Originally Posted by cyrilthefish
i'd like to see what percentage of failed consoles are the older types or the newer versions with a different mobo + HDMI...

I've got the latter and it seems to put out less heat playing games than my 2900XT does on it's own, can't see my one RRoDing anytime soon :P

Putting out less heat could actually be a bad thing depending on how much heat is being produced internally. The more heat it puts expels out of the system the less that is trapped inside. This is the problem with the 360, it does not expel heat well at all so a lot of it stays trapped internally. My 360 has RRoD'd once but I haven't had problems since then, but it never put out a lot of heat as compared with my ps3 that heats up my room in like 5 minutes.
rjkoneill 27th February 2008, 17:37 Quote
my launch day premium is still going strong
vell ventilated on top of a table FTW
Edenalig 27th February 2008, 18:38 Quote
2nd 360 in 6 months here, when the UPS guy came to pick up mine he said it was the 6th that week that he had collected in my area and his mate was on his 15th!
yodasarmpit 27th February 2008, 19:05 Quote
Quote:
Originally Posted by Bauul
So actually the RRoD only hit 102 out of 1040, which is 9.8% ish. To be honest, that's lower than I expected, less than one in ten. I thought it'd be up more like one in eight or one in seven.
A 1 in 10 failure rate is horrendous, that sort of failure rate could put a small to medium company out of business.
completemadness 27th February 2008, 20:32 Quote
1 in 10 is definitely awful, the whole RRoD thing is probably whats stopped me buying a 360 in the past, and there's no need these days as the PS3 is more appealing (at least to me)

I wonder how much this whole ordeal has cost MS ....
sui_winbolo 27th February 2008, 21:36 Quote
I've owned 2 360s. My first one I got the summer of 2006, it's a 1st gen box. It's still working pretty good, only a few quarks.

I gave that one to my girlfriend since she didn't have a 360 and because I wanted the new Halo 3 360.

The only problems with my 1st one is disk read errors and it scratched her Halo 3 disk. x_x
Amon 27th February 2008, 21:39 Quote
Quote:
Originally Posted by Joe Martin/Article
failinging
spellinging
DougEdey 27th February 2008, 22:48 Quote
Most of the issues are down to poor quality solder to comply with ROHSS and Greenpeace...
HourBeforeDawn 28th February 2008, 00:07 Quote
well I know at work I get at least two phone calls a day about a 360 pro being dead and we have at least 1 person that I see come into the store to return or exchange a dead pro, not so good from what I can see.
RedDethX 28th February 2008, 02:00 Quote
That's insanely high for a failure rate :/ At least my 360 is still going strong
Veles 28th February 2008, 09:19 Quote
That's a ridiculously small amount of consoles to survey, but still, I wouldn't be surprised if that was the failure rate.
[USRF]Obiwan 28th February 2008, 09:24 Quote
My pc has never failed, and i can do anything with it.


(yeah i hate consoles)
naokaji 28th February 2008, 09:25 Quote
Quote:
Originally Posted by DougEdey
Most of the issues are down to poor quality solder to comply with ROHSS and Greenpeace...

can't agree with that because other devices dont suffer from such problems.
completemadness 28th February 2008, 16:28 Quote
Quote:
Originally Posted by naokaji
can't agree with that because other devices dont suffer from such problems.
i agree with you, ROHS stuff is a stupid pain in the a** - but it is not (or shouldnt be) responsible for the issue

Bad design and bad testing are responsible
Vash-HT 28th February 2008, 17:06 Quote
Quote:
Originally Posted by completemadness
i agree with you, ROHS stuff is a stupid pain in the a** - but it is not (or shouldnt be) responsible for the issue

Bad design and bad testing are responsible

Agree with both of you, tons of other devices follow RoHS compliancy, if it was really causing solder joints to just fall apart then the whole industry would be up in arms. From what I've read the PCBA's warped under the heat and broke the joints and if your PCBA is warping that badly (warping at all even) then its kinda hard to place the blame on a poor solder job.

I wonder how extensive their testing was, I find it hard to believe they did any thermal testing. Normally when testing the life of a device its put through worse conditions than it will see in actual operation, I don't see how they couldn't have uncovered this problem if they actually did thermal testing.
Edhi 2nd March 2008, 20:59 Quote
My XBox is currently semi-dead :(
It works absolutely fine ... unless you try plugging it in via HDMI. Which, considering any other way on my 1080p TV makes it look fuzzy, is not really a great situation. Thankfully I have some free time this month to try and get it rectified.
sui_winbolo 3rd March 2008, 07:30 Quote
Quote:
Originally Posted by sui_winbolo
I've owned 2 360s. My first one I got the summer of 2006, it's a 1st gen box. It's still working pretty good, only a few quarks.

I gave that one to my girlfriend since she didn't have a 360 and because I wanted the new Halo 3 360.

The only problems with my 1st one is disk read errors and it scratched her Halo 3 disk. x_x

Ugh. I should have knocked on wood when I said that. It just got the red ring of death tonight.

We were going to watch Harry Potter together but it froze and when she restarted it gave the error. Looks like it's time to send it in. I feel really bad for giving her a "cursed" xbox.
Dvs98SK 3rd March 2008, 19:15 Quote
Disk read errors is the first sign. Soon after it likes to lock up and need reset and then one day when you reset it will give you the rod.
sui_winbolo 4th March 2008, 08:09 Quote
Quote:
Originally Posted by Dvs98SK
Disk read errors is the first sign. Soon after it likes to lock up and need reset and then one day when you reset it will give you the rod.

Yeah, that's about how it went with my box.

:(
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