Archive for the ‘customer service’ tag

Kingston won't provide firmware updates for recent SSDs

Posted on 16th Mar 2010 at 10:21 by Richard Swinburne with 10 comments

Richard Swinburne
Apparently those of us who own a Kingston 40GB X25-V Value SSD are not going to receive a TRIM update after all. That's despite the fact that the X25-V uses the same 34nm NAND and controller as the 80GB and 160GB G2 SSDs, which have got TRIM support..

It's not Intel's failing though - who have released a TRIM firmware for its X25-V, and the situation is highly surprisingly given Kingston's "great relationship" with Intel.

Since the drive has already reached End of Life only a few short months after it was launched, that means Kingston has effectively dropped support for it as well. Great customer service there, Kingston.

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My First Experience With Sky

Posted on 22nd Sep 2009 at 15:00 by Mark Mackay with 39 comments

Mark Mackay
Having recently moved into a shiny new flat I decided that it was time to get Sky TV. After learning that my flatmate and I could get Sky+ HD, a 16MB broadband connection with no download limit and a phone line with free line rental for a entire year, for just under £20 a month, each, we made the leap of faith and signed up.

It wasn’t long before the nightmare began. I'm cataloging the series of events I had with one of the UK's only premium (HD)TV providers.

Below is the first letter of complaint that I sent Sky. Helpfully, you’re only allowed to use 1000 characters, hence the shorthand.

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