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Archive for the ‘customer service’ tag

Kingston won't provide firmware updates for recent SSDs

Posted on 16th Mar 2010 at 10:21 by Richard Swinburne with 10 comments

Richard Swinburne
Apparently those of us who own a Kingston 40GB X25-V Value SSD are not going to receive a TRIM update after all. That's despite the fact that the X25-V uses the same 34nm NAND and controller as the 80GB and 160GB G2 SSDs, which have got TRIM support..

It's not Intel's failing though - who have released a TRIM firmware for its X25-V, and the situation is highly surprisingly given Kingston's "great relationship" with Intel.

Since the drive has already reached End of Life only a few short months after it was launched, that means Kingston has effectively dropped support for it as well. Great customer service there, Kingston.

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My First Experience With Sky

Posted on 22nd Sep 2009 at 15:00 by Mark Mackay with 39 comments

Mark Mackay
Having recently moved into a shiny new flat I decided that it was time to get Sky TV. After learning that my flatmate and I could get Sky+ HD, a 16MB broadband connection with no download limit and a phone line with free line rental for a entire year, for just under £20 a month, each, we made the leap of faith and signed up.

It wasn’t long before the nightmare began. I'm cataloging the series of events I had with one of the UK's only premium (HD)TV providers.

Below is the first letter of complaint that I sent Sky. Helpfully, you’re only allowed to use 1000 characters, hence the shorthand.

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Five nights in The Forest: A virtual survival diary

Five nights in The Forest: A virtual survival diary

Rick explores Endnight Games' ambitious survival title.
Mod of the Month July 2014 in association with Corsair

Mod of the Month July 2014 in association with Corsair

We've picked six of the best in-progress projects - vote for your favourite

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