Apple recalls faulty iPhone 6 Plus iSight cameras

August 24, 2015 | 12:23

Tags: #iphone #iphone-6 #iphone-6-plus #product-recall #recall

Companies: #apple

Apple has warned iPhones 6 Plus users of a 'small percentage' of units suffering from a bad component, resulting in blurry photos, and has promised to make things good free of charge.

The company's latest smartphone, the iPhone 6 Plus builds on the success of its predecessors and boasts a high-quality rear-facing camera built under Apple's iSight branding. Sadly, some iPhone 6 Plus users have found that the iSight camera isn't performing as promised, taking only blurry photos and struggling to focus correctly. The culprit, it appears, is the hardware optical image stabiliser: while designed to 'float' the image sensor and correct for the vibration of the user's hand in order to take pin-sharp photos, a faulty batch of components has left the system inoperable in selected handsets.

Apple has confirmed the flaw, stating that 'in a small percentage of iPhone 6 Plus devices, the iSight camera has a component that may fail causing your photos to look blurry' and claiming the affected units were sold 'primarily' between September 2014 and January 2015 globally including the UK.

Those with affected handsets, Apple has explained, can receive a free iSight camera replacement for their handset regardless of warranty coverage - handy for those who fail to book their repair in before September 2015, the earliest date the affected devices should leave their one-year warranty period applicable to most countries. The company has warned, however, that devices which cannot have the camera replaced until some other problem - such as a cracked screen - is fixed will not be repaired until the blocking issue is resolved, and that any repairs not covered under the recall programme and standard warranty may be charged.

Details on the recall, including a serial number checker to find out if your device is part of the faulty batch, can be found on the official website.
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