GAME apologises for stock mix-up, offers refunds

Written by Joe Martin

April 15, 2010 | 10:56

Tags: #refund #retail #second-hand

Companies: #game #gamestation

UK games retailer GAME has issued an apology to customers who, due to a stock mix-up, were sold 'sub-standard' games as new over the Easter period.

Following the Easter break, customers reported that they had been sold already opened games as new from the website and its subsidiaries GameStation and GamePlay.

GAME has pledged to offer a full refund or replacement to any customers affected by the mix-up, which was apparently caused by ex-display goods being rushed to the warehouses that supply the sites in anticipation of the Easter buying rush.

"If any of our customers have bought a "new" game from us, then we will have sent a new game out to them. If any customer has received a game that is damaged or that they are not happy about the condition of, we will be pleased to replace it or refund it, subject to our normal terms and conditions," said a company spokesperson in a comment to CVG.

Affected customers are advised to either visit the GAME customer service site, or return the goods to their local store.

Game also assures customers that defects are likely only cosmetic - the 'sub-standard' goods should never have been used, other than for display purposes.

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