Nintendo has denied a design flaw in the Joy-Con controllers for its latest Switch console, while admitting that 'a manufacturing variation' has resulted in some units suffering from frequent disconnections.
Designed to be used hand-held, docked into a grip, or attached to the side of the portable Switch console itself, Nintendo's Joy-Con controllers use a wireless connection to transmit their signals. Sadly, many early adopters have been complaining of issues with the wireless connectivity resulting in extremely short ranges - and, in some cases, the left Joy-Con controller disconnecting itself even when physically attached to the console.
'There is no design issue with the Joy-Con controllers, and no widespread proactive repair or replacement effort is underway,
' Nintendo has claimed in a statement to press on the matter. 'A manufacturing variation has resulted in wireless interference with a small number of the left Joy-Con. Moving forward this will not be an issue, as the manufacturing variation has been addressed and corrected at the factory level. We have determined a simple fix can be made to any affected Joy-Con to improve connectivity.
That fix, the company has confirmed will be made available to anyone contacting its support department to report a connectivity issue - but it's not a 'widespread proactive repair or replacement effort
,' and Nintendo won't be contacting Switch owners directly to prompt them to receive the fix.
, meanwhile, has discovered just what the 'simple fix
' entails: the attachment of a tiny piece of foam which sits on the PCB antenna. With this in place, it is reported, the disconnection issue is resolved - leaving Nintendo with a handful of other early-adopter complaints to address, including wireless interference from TVs, aquariums, metal objects, wires, cords, wireless access points, speakers, laptops, tablets, microwaves, cordless phones, and even USB 3.0-compatible storage devices
, the dock scratching the plastic screen
, and a dead pixel policy the company categorises as 'normal and should not be considered a defect