Published on 12th March 2014 by
Originally Posted by UnicornI have been buying from Ebuyer for a while now and their customer service is 100% better than Scan's. There is absolutely no comparison. I ordered a part from Ebuyer last week and I cost £8 on delivery from England to NI. It arrived next day. That would have been about 5 working days with Scan. So, I'm happy about this announcement to say the very least.
Originally Posted by mark@scanFair enough,
I do not dispute there are occasions where a delivery is delayed but would suggest these are an exception rather than the norm.
Checking with our DPD account manager on average 96% of all orders shipped from SCAN are delivered on time the next working day from dispatch.
It is unfortunate that in your experience you seem to fall into the small percentage that have experienced a delay and we of course apologise for any inconvenience caused.
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