Sony defends PSN announcement delays

Written by Joe Martin

April 27, 2011 // 11:05 a.m.

Tags: #credit-cards #hack #playstation-3 #psn #psn-hack #sony

Sony has attempted to calm growing anger over the lack of information that followed the recent PSN attack. Specifically, Sony has explained why it didn't immediately alert PSN users that their account details may have been compromised, including credit card information.

Sony first took the PSN service offline on 19th April, when it first learned of an attack on the service. No information or explanation was offered to users until today, however.

'There's a difference in timing between when we identified there was an intrusion and when we learned of consumers' data being compromised,' Sony's director of communications Patrick Seybold said in a statement.

'We learned there was an intrusion 19th April and subsequently shut the services down. We then brought in outside experts to help us learn how the intrusion occurred and to conduct an investigation to determine the nature and scope of the incident.

'It was necessary to conduct several days of forensic analysis, and it took our experts until yesterday to understand the scope of the breach. We then shared that information with our consumers and announced it publicly this afternoon.'

Sony has advised PSN users to keep an eye on their accounts until it is able to learn more.

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