Canadian ISP admits throttling World of Warcraft

Written by Joe Martin

March 29, 2011 // 11:35 a.m.

Tags: #broadband #canada #isp #rogers #rogers-throttling #rogers-world-of-warcraft #world-of-warcraft #wow-throttling

Canadian ISP Rogers has admitted to accidentally throttling some online games, including World of Warcraft, due to 'traffic management errors'. Apparently, the problem might not be fixed for months, according to Ars Technica.

The throttling became apparent when, in February, a Canadian gamer wrote to the telecome regulators complaining about broadband throttling that made online games unplayable. The regulator demanded that Rogers look into the matter, which they duly did after continued complaints about the deep packet inspection routines used by the ISP.

'Our tests have determined that there is a problem with our traffic management equipment that can interfere with World of Warcraft,' said Rogers. 'We have been in contact with the game manufacturer and we have been working with our equipment supplier to overcome this problem.

'We recently introduced a software modification to solve the problems our customers are experiencing with World of Warcraft. However, there have been recent changes to the game, which has created new problems. A second software modification to address these new issues will not be ready until June.'

Rogers continues to insist that the problems only occur if gamers run P2P software at the same time as playing, though users insist that isn't the case.

Rogers suggests turning off the P2P settings within World of Warcraft to help alleviate the problem.

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