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PlayStation 4 Firmware 4.50 blamed for Error NW-31297-2 Wi-Fi bug

PlayStation 4 Firmware 4.50 blamed for Error NW-31297-2 Wi-Fi bug

Sony has said it is investigating reports that the PlayStation 4 Firmware 4.50 update is disconnecting users from their wireless networks.

Sony has confirmed it is investigating reports that its most recent firmware update for the PlayStation 4 and PlayStation 4 Pro consoles, which added a wealth of new features including support for enhancing existing games when running on the more powerful PS4 Pro, has all-bit crippled their Wi-Fi capabilities.

The PlayStation 4 Firmware 4.50 update, which was released to users earlier this month, brought with it the promise of various shiny new features: PS4 Pro owners could begin to use the extra power of their consoles to improve the performance of existing PS4 titles through a new Boost Mode, the PlayStation VR system received support for 3D Blu-ray playback, and all versions of the console were upgraded to include full support for installing games directly to an external storage device.

Sadly, the update appears to have had an unforeseen side effect: broken Wi-Fi connectivity. A hefty thread on Sony's support forum warns of the appearance of Error NW-31297-2 following the installation of Firmware 4.50, with warnings that the Wi-Fi passphrase may be incorrect or the network unavailable - despite no changes to the network and other devices on the same network continuing to operate perfectly.

Two weeks later, the thread is 26 pages long with still no fix in sight - but Sony has stated it's actively investigating the issue. In a brief statement to gaming site Polygon, a Sony spokesperson said: 'we are aware and are looking into the situation.'

For now, the only sure-fire fix for anyone suffering from the issue is to run an Ethernet cable and disable the Wi-Fi altogether.

8 Comments

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B1GBUD 23rd March 2017, 12:19 Quote
I dropped the awful 2.4ghz only wifi in favour of ethernet as soon as I got mine.
Gareth Halfacree 23rd March 2017, 13:02 Quote
Quote:
Originally Posted by B1GBUD
I dropped the awful 2.4ghz only wifi in favour of ethernet as soon as I got mine.

I've just done the same with my Sky Q box, 'cos there's been a known issue for the best part of a year whereby it stops loading thumbnails and pops up network connection errors even though the network is actually working fine and things are downloading exactly as they should.

Also because the 5GHz support is absolutely broken. Seems that Sky expect you to have 2.4GHz and 5GHz networks sharing the same SSID, so when you scan for a network it only scans the 2.4GHz channels. Connect to one of those, and if there's a 5GHz connection with the same SSID and password it'll connect to that by preference - but there's no other way of doing it. I run 2.4GHz and 5GHz networks on two SSIDs, so I can choose which each of my devices uses, and the Sky box just won't have it: input the 5GHz SSID manually, connection failure; turn the 2.4GHz radio off entirely in the engineer's menu, connection failure and nothing shows up on the scan. So annoying!

</rant>
lacuna 23rd March 2017, 13:49 Quote
I have always had my PS3 and PS4 on ethernet. Problem avoided!
GravitySmacked 23rd March 2017, 14:20 Quote
Yeah, me too. I always opt for a wired connection wherever possible.
Mister_Tad 23rd March 2017, 15:24 Quote
Quote:
Originally Posted by Gareth Halfacree

Also because the 5GHz support is absolutely broken. Seems that Sky expect you to have 2.4GHz and 5GHz networks sharing the same SSID, so when you scan for a network it only scans the 2.4GHz channels. Connect to one of those, and if there's a 5GHz connection with the same SSID and password it'll connect to that by preference - but there's no other way of doing it. I run 2.4GHz and 5GHz networks on two SSIDs, so I can choose which each of my devices uses, and the Sky box just won't have it: input the 5GHz SSID manually, connection failure; turn the 2.4GHz radio off entirely in the engineer's menu, connection failure and nothing shows up on the scan. So annoying!

</rant>

Wow, this is so convoluted and utterly moronic. Surely it took extra dev effort to do this versus, you know, the sane person's way that everyone else uses?
jinq-sea 23rd March 2017, 16:08 Quote
Quote:
Originally Posted by Mister_Tad
Wow, this is so convoluted and utterly moronic. Surely it took extra dev effort to do this versus, you know, the sane person's way that everyone else uses?

The sky q problem drives me utterly insane. The damned box even turned Wi-Fi on one evening as a result of an update. It brought my whole Unifi universe down. It's mental.
Hex 23rd March 2017, 17:47 Quote
I'm guessing it's not an issue for everyone? I upgraded to 4.50 and have to use my PS4 on WiFi for certain things (covered by NDAs) and it was fine. Hopefully it doesn't stop being fine
Locknload 23rd March 2017, 18:09 Quote
I had this similar issue with dual SSID on my new LG tv. It will not allow me to connect wireless at all now?

^$&*)****!
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