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Custom PC & Bit-tech Award Winners Announced

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Bazz 18th November 2010, 22:26 Quote
Quote:
Originally Posted by Omnituens
I'm sorry, SCAN for best retailer AND RMA? Are you having a ****ing laugh?

Funny isn't it?
TheLink 18th November 2010, 22:40 Quote
Only placed my first order with Scan.co.uk but it's been my best online purchase experience so far... brilliant website, delivery speed and tracking -even got a 1 hour slot delivery info -, packaging, customer support, RMA.
GravitySmacked 18th November 2010, 22:45 Quote
Delayed Dream PC eh?
flibblesan 18th November 2010, 22:49 Quote
Quote:
Originally Posted by Bazz
Still can't see why Scan keep winning these awards, I know better retailers, and there are a lot of people that have had problems with Scan, but these things are hushed up (as mine was).

Considering that Scan are one of the biggest advertisers in CPC and on bit-tech it doesn't surprise me in the slightest that they won.
Yslen 18th November 2010, 22:59 Quote
I've only had positive experiences with Scan, they're way better than any other retailer I've used. They always respond to my emails within a couple of hours or less and both times I've had to RMA something its been smooth service and polite, informative communication the whole way through.

As far as paying for your RMA postage fees goes I've never done an RMA anywhere where I've not had to pay for outgoing postage (to Asus, Gigabyte, Corsair etc).
bagman 18th November 2010, 23:00 Quote
well i have used scan a lot and they have been very good to me. and i have RMA very recently a asus maximus III formula and that went all well so i am happy with scan, and they have changed postage services to one which is very good so i think they deserved there reward
shoxicwaste 18th November 2010, 23:21 Quote
I've only ever heard bad things about scan. Did they pay you to list them as a winner?
danielleil 19th November 2010, 00:04 Quote
I've spent fortunes with scan over the past 5 years. I've had to RMA a few items and had zero issues, in the early years I also had to go into the shop to ask them for build help (some moments worthy of entry in the best and worst memories of PC building) and they have always been, in my opinion, outstanding. They are still the best by a long stretch.

In fact I think I am probably the reason that scan started their scansure insurance, to protect newbies from accidentally damaging something upon installation.

Anyway, why are we turning this comments section into a Scan whipping session?
danielleil 19th November 2010, 00:07 Quote
Yes Scan do advertize with CPC, but at least you don't get emails like this from the editor;

Dear Daniel, Welcome to today's PC Advisor newsletter, in association with Samsung. The new Samsung Galaxy Tab is perfectly sized for life on the go. Using the latest Android 2.2 operating system, the 7in touchscreen offers voice and video calling, Flash 10.1 support and is packed with services and applications, for the ultimate in entertainment and communication. Enjoy life without limits.

I received that yesterday from Matt Egan, Editor of PC Advisor. Subscription cancelled, how could I trust another review?
thehippoz 19th November 2010, 02:06 Quote
can't say enough good things about corsair.. you can tell their rep is hardcore look at his eyes.. nvidias rep of course reminds me of a snuffaluffagus trying to pass himself off as whoopass

ocz is pretty decent too though even though I got stiffed by them once
Toploaded 19th November 2010, 05:30 Quote
Never used Scan, but for those of you that feel burned by them I can say that Ebuyer are a very good website, I had to send something back which was not working correctly, asked for a refund rather then replacement because I wanted to try a different method (USB wireless rather then card) and they did it all very promptly without hassles, and they of course arranged the pick up of my faulty item.
CardJoe 19th November 2010, 07:59 Quote
Personally, I've never used SCAN or Ebuyer to buy my hardware, but I can assure you that the awards are reader-voted and those votes aren't even handled anywhere near the editorial team. In fact, the two awards that we could decide on went to two companies who, as far as I know, have never been big advertisers in the mag - Dell and EA.

Want to change the results? Make sure you vote next year.
Bindibadgi 19th November 2010, 09:40 Quote
Quote:
Originally Posted by flibblesan
Quote:
Originally Posted by Bazz
Still can't see why Scan keep winning these awards, I know better retailers, and there are a lot of people that have had problems with Scan, but these things are hushed up (as mine was).

Considering that Scan are one of the biggest advertisers in CPC and on bit-tech it doesn't surprise me in the slightest that they won.

Waffle waffle waffle. We have this every year with one manufacturer or another. It's entirely reader voted on a site independent from Dennis. Throw all the accusations you want, because they are simply untrue and will always be untrue. Perhaps next year rally people to get more votes for the retailer you want, if you feel that strongly?
bagman 19th November 2010, 10:11 Quote
Quote:
Originally Posted by shoxicwaste
I've only ever heard bad things about scan. Did they pay you to list them as a winner?

because when scan got 2 customers wrong they shouted the loudest instead of the hundreds of other people on these forums who scan got right

i feel really sorry for companies when they treat thousands of people very well and on the odd occasion they get something wrong they shout out, so every one thinks that scan is rubbish because they treated 1 person wrong but they have treated 1000s of people correctly, to me that is a very good statistic especially considering some of the other online retailers
marone 19th November 2010, 11:57 Quote
Am I right in my belief that Scan are the 'preferred partner' of CPC/Bit-Tech... call me sceptical!

Not to say I don't believe they deserve it though, the one or two times I've dealt with Scan it's always been smooth. But then I've never needed to return anything as yet so I couldn't comment on the RMA side of things.
devilxc 19th November 2010, 13:25 Quote
I am quite shocked that people accuse Bit-tech of what is essentially fraud...

The votes do represent what the readers experience.
I've had bad experiences with ebuyer and newegg isn't British so most people will not have bought from them.

Scan have always been a great retailer; RMA has always been quick for me, expecially if you go into the store itself.
Blademrk 19th November 2010, 13:56 Quote
I've used Scan a fair bit and had a mobo RMA'd with no quibble.
No company can get it 100% right everytime.
dispie 19th November 2010, 14:57 Quote
Asus as best mainboard ok, maybe 5 years ago wen the did not come broken out of the box like they do lately.

Gigabyte mainboards only in the pc i build just more for your money and better site and driver support

Crosair mem and PSU check
Phil Rhodes 19th November 2010, 16:00 Quote
I have RMA'd stuff to both Scan and Ebuyer. Ebuyer are better at it.

Anyone who remembers that problem I was having with that Gigabyte mobo a week or so back? Well, they just got around to picking the damn thing up a couple of hours ago. I don't have a problem with them occasionally shipping a lemon, fine, it's inevitable. Their reaction to it, though, is deeply, deeply shabby.

P
multisync666 19th November 2010, 19:49 Quote
Scan you must be joking
Ljs 19th November 2010, 19:56 Quote
Quote:
Originally Posted by multisync666
Scan you must be joking

Cool first post.
HourBeforeDawn 20th November 2010, 21:40 Quote
WOW Bit-Tech some of those companies must have thrown A LOT of money your way to get an award....
Cthippo 20th November 2010, 22:07 Quote
Quote:
Originally Posted by HourBeforeDawn
WOW Bit-Tech some of those companies must have thrown A LOT of money your way to get an award....

Are you really so cynical as to believe that or are you just complaining that other people don't share your views on who should have won? :|

I've noticed a lot of hating on Bit going around lately and I really don't get it.
HourBeforeDawn 20th November 2010, 22:28 Quote
Quote:
Originally Posted by Cthippo
Quote:
Originally Posted by HourBeforeDawn
WOW Bit-Tech some of those companies must have thrown A LOT of money your way to get an award....

Are you really so cynical as to believe that or are you just complaining that other people don't share your views on who should have won? :|

I've noticed a lot of hating on Bit going around lately and I really don't get it.

well for starters DELL come on that has to scream pay off, considering what they listed as its competition that a monitor would beat out such hardware as the SR2, besides that monitor that won isnt even manufactured by DELL, its just Dell Branded.. and EA winning because of a rendering engine? oh and what about Scan was this a UK only event because those other companies are "world wide" but was the retailer limited to the UK? I mean if that was the case sure but if it wasnt there are many such as NewEgg that would beat out Scan. I think some of the winners picked here were in an attempt to not lose out some cash flow from advertisers...
Fizzban 20th November 2010, 23:26 Quote
Quote:
Originally Posted by HourBeforeDawn
well for starters DELL come on that has to scream pay off, considering what they listed as its competition that a monitor would beat out such hardware as the SR2, besides that monitor that won isnt even manufactured by DELL, its just Dell Branded.. and EA winning because of a rendering engine? oh and what about Scan was this a UK only event because those other companies are "world wide" but was the retailer limited to the UK? I mean if that was the case sure but if it wasnt there are many such as NewEgg that would beat out Scan. I think some of the winners picked here were in an attempt to not lose out some cash flow from advertisers...

You seem to forget that this is a site and pc magazine that are based in the UK. Most of those voting are in the UK.

Also why can't people understand simple English? Here I'll quote it so you don't have to look for it.
Quote:
Originally Posted by Bindibadgi
Waffle waffle waffle. We have this every year with one manufacturer or another. It's entirely reader voted on a site independent from Dennis. Throw all the accusations you want, because they are simply untrue and will always be untrue. Perhaps next year rally people to get more votes for the retailer you want, if you feel that strongly?

Bit tech aren't in the business of fixing results or lieing to there customers. They wouldn't be the company they are now if they did. Any who think otherwise must be very jaded and cynical, and also prone to believing/hearing what they want, rather than what is actually there.
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